Former 186 Communications Support

FirstLight takes the security of your account and information very seriously, and as such, we would never ask for your password to be sent to us via email, instant message, or over the phone.

Welcome to FirstLight!

186 Communications recently joined forces with FirstLight. Now with FirstLight, the company has expanded its reach and enhanced its capabilities, all with the same great team and focus on high quality service.

If you need support for an existing 186 Communications product or service, our support teams and contact numbers have not changed.

Customer Support

Customer Service – Office 855-418-6411
Customer Service – NOC 888-365-4186

Please feel free to use the form below to contact us with any comments or questions.


SO, WHY CHOOSE FIRSTLIGHT?

Locally-Based Service and Support

FirstLight offers locally-based support teams in all of the markets we serve, now combined with Oxford, we have more resources and employees in the states of Maine, New Hampshire, New York and Vermont. The FirstLight team is dedicated to providing superior services, backed with the understanding that our clients’ mission critical communication needs demand comprehensive, proactive support.

As evidenced by this latest development, we continue to invest in the local community expanding access to high-quality broadband throughout the region.

Fiber-Based Network

Exclusively owned and operated by FirstLight, the FirstLight regional network now spans 9,600 route miles of fiber* and more than 5,000 lit locations, with access to more than 20,000 locations, in six states with connectivity to Montreal. Our network is designed as an ultra-high availability system and is architected to provide scalable services from 5 Mbps to 100 Gbps.*

*Not available in all locations.

Complete Set of Services Geared for Today’s Businesses

We offer businesses a full suite of advanced fiber optic communications services including Data, Internet, Voice, Virtual PBX, Managed Services, Cloud Services and Data Center.

We are proud to serve customers representing a wide range of industries:

  • Carriers
  • Wireless Providers
  • MSOs
  • Banking and Finance
  • Healthcare
  • K-12 and College/University Education
  • Research and Education Organizations
  • Public Safety Agencies
  • State & Local Government
  • Professional Services
  • Fully Customizable Solutions

FirstLight offers customized solutions designed to meet unique client requirements in order to address the increasing demand for high-end applications and services.

Solid Financial Backing

FirstLight has strong financials and is privately-owned by Oak Hill Capital Partners. Oak Hill provides the guidance and financial backing necessary for FirstLight’s continued growth. Given its solid financial backing, FirstLight is well positioned to take on and successfully complete projects of all sizes.