Customer Service & Repair Contact Information
Reporting an Issue
When contacting the Customer Repair Centers, every customer receives a standard trouble ticket number and is provided with updates to individualized best in class service level agreements. At Firstlight, we have an on call process which allows response to a variety of unplanned incidents. Employees live and work within all the areas where we operate and service customers.
Resolution for critical service affecting issues should be initiated by opening a repair ticket by calling our 24 x 7 repair centers. For non-critical requests you may also complete the e-Ticket form below.
When reporting a problem, please provide the following information:
Customer Service number for these Maine towns ONLY:
|Maine – in Andover, Bethel, Bryant Pond, Buckfield, Canton, Hebron, Locke Mills, Minot, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock||1-833-673-9911|
Planning to dig?
|Locate underground fiber optic cables at Dig Safe®||1-888-344-7233 -or- 811|