Fast, Secure, and Reliable
Fast, Secure, and Reliable Internet
Company Overview
For nearly 20 years, we’ve been designing, building and maintaining fiber-based communications networks throughout the Northeast. We provide the high-quality, scalable data, Internet, and voice connections customers need to thrive in today’s digital world – and prepare for tomorrow’s. We have deep roots in Maine, and are proud to serve Mainers with high-quality, low-latency Internet connectivity.
Voice
Whether for emergencies or due to poor (or lack of) cell service, landline phone service is still a necessity for many. FirstLight offers crystal-clear voice and unlimited calling – all at an affordable price.
DSL Internet
If fiber connectivity isn’t offered in your area, rest assured you still have fast, high-quality DSL connectivity you can count on for accessing the Internet and email.
Fiber Internet
With synchronous upload and download speeds up to 1Gpbs, connectivity is fast and consistent.
Fiber Internet May Be Available for You
Reliable
FirstLight’s local support and engineers are always working to keep you connected
Fast
With synchronous upload and download speeds up to 1Gpbs, connectivity is fast and consistent
Afforable
Priced right for a dependable Internet connection that you can trust
Fiber-optic Internet offers the speed and performance your family needs to access high-quality audio and video, effectively conduct remote work and learning, and keep in touch with family and friends.
If you’re located in one of the Maine towns below, then our high-speed fiber Internet may be available in your area!
- Albany Twp (parts of)
- Andover
- Bethel
- Bryant Pond
- Buckfield
- Canton
- Hartford
- Hebron
- Locke Mills
- Mason Twp (parts of)
- Minot (parts of)
- Newry
- North Norway
- North Turner
- Roxbury Pond
- Sumner
- Turner
- Upton
- West Bethel
- West Paris
- Woodstock
| Speed | Monthly Charge* |
|---|---|
| 30/30 Mbps | $49.99 |
| 50/50 Mbps | $59.99 |
| 100/100 Mbps | $69.99 |
| 200/200 Mbps | $99.99 |
| 400/400 Mbps | $159.99 |
| 1/1 Gbps | $299.99 |
| * excludes one-time installation fee, residential subscribers only | |
Call 833-673-9911 today to learn whether you could be enjoying FirstLight’s fiber optic connectivity the way the Internet was meant to be experienced!
Please fill out this form to see if FirstLight Internet is available at your home:
Why Fiber?
With households using more bandwidth for homeschooling, music and video streaming, and online shopping, fast and reliable Internet has become a necessity. FirstLight has been providing Internet access since 1998 with the philosophy that the greatest quality of service is provided not just by the highest possible connection speed, but also combined with superior peering arrangements and dedicated bandwidth delivered over a stable, fiber-based network.
FirstLight’s Internet transit is backed by diverse pathways located throughout the Northeast, which reduces hop counts and improves the overall user experience. In fact, 50% of all Internet traffic on FirstLight’s IP network is directly connected to the ultimate destination, reducing latency and improving response time.
To ensure high uptime, FirstLight’s IP network employs redundant equipment, connections, and power supplies. Our IP network is deployed regionally in a ring architecture with each region capable of operating independently.
Maine-based technicians ensure that should an issue arise, the FirstLight team can quickly respond and address the situation.
Pay My Bill
Invoices and Payment Portal for These Maine Towns Only:
Maine – in Albany Twp (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Hartford, Hebron, Locke Mills, Mason Twp (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock
To pay online for the Maine towns listed above only,
please click here:
To pay by mail for the Maine towns listed, please use this address:
FirstLight
P.O. Box 70721
Philadelphia, PA 19176-0721
Contact Us
Please fill out this form and a member of our team will contact you shortly.
Lifeline Benefit Discount
Below is information on the Lifeline Benefit Discount which helps families in need obtain voice and broadband connectivity services.
Our residential telephone customers may qualify to reduce their phone bill by up to $10.75 per month. Completing an online verification form will determine eligibility for the Lifeline Program for Low-Income Consumers.
The Lifeline Benefit discount is also available to Residential customers with Internet (Broadband) service. The monthly cost of the Internet service will be reduced by $9.25.
The discount is limited to one per household.
Please call the business office and a customer Service Representative will be happy to answer any questions you may have: 1-833-673-9911
* These rights do not necessarily apply to non-ETC Companies and may not apply to all customers.
For more information, please visit https://www.usac.org/li/
If you, or a member of your household, participates in one or more of the qualifying programs, you may be eligible for this discount.
- Medicaid (Federal)
- Supplemental Nutrition Assistance Program (SNAP)
- Supplemental Security Income (SSI)
- Veterans Pension and Survivor Benefit
- Federal Public Housing Assistance; and/or
- An applicant is also eligible if they have a household income at or below 135% of the Federal Poverty Guidelines
Emergency Broadband Benefit Program
FirstLight is participating in the Federal Communications Commission’s Emergency Broadband Benefit program to help struggling Maine residential customers who are having or have had difficulty paying for Internet service during the pandemic.
Through its ILEC, which serves residential customers based in certain areas of Maine (see list below), FirstLight will provide a discount of up to $50 a month towards broadband service for eligible Maine households and up to $75 per month for Maine households on tribal lands during the program period.
To learn more, visit our Emergency Broadband Benefits page >
Regulatory Documents
Fees Surcharges and Taxes
Rates as of 1/18/21. Please note not all of the charges detailed below will apply to your account.
If you have any questions about your invoice or any charge, tax, surcharge or fee that appears on your bill, please contact us by email to Billing@firstlight.net or by phone at 1-888-832-4976.
Surcharge / Fee / Tax |
Purpose |
State |
Rate |
| ConnectME | A surcharge on intrastate services to support universal availability of broadband in Maine. | ME | 0.25% |
| E911 | State-authorized charge to support the emergency enhanced 911 database and network | ME | $.45 |
| Federal Excise Tax | Federal tax applied to local telecommunications services, except installation charges and certain bundled products. | All States | 3.00% |
| FCC Line Charge | A fee authorized by the FCC on each telephone line | ME & PA Single Line Bus | $6.50 |
| ME & PA Multi-line Bus | $9.20 | ||
| A fee authorized by the FCC on each high capacity line | ME | $46.00 | |
| Federal Universal Service Fee (FUSF) Surcharge | Set quarterly by the FCC to fund the universal availability of telephone service at 15.1% to 18.4% over the past 4 years. | All States | Variable |
| Intrastate Access Recovery | Surcharge on each telephone line that recovers revenue changes due to recent orders of the FCC . | All States | $3.00 |
| Pre-subscribed Interexchange Carrier Charge (PICC) | A charge authorized by the FCC on each telephone line where FirstLight is not the long distance carrier. | All States | $3.00 |
| A charge authorized by the FCC on each high capacity circuit where FirstLight is not the long distance carrier. | All States | $7.50 | |
| A charge authorized by the FCC on each high capacity circuit where FirstLight is not the long distance carrier. | ME | $5.50 | |
| Sales Tax | Tax on the sale of services and equipment. | ME | 5.50% |
Rev: 7-7-21
What's Happening @ FirstLight
Hudson City School District Selects FirstLight for DDoS Mitigation Solution
FirstLight Announces New Vice President of Carrier and Wholesale Sales
FirstLight to Sponsor NCAA College Hockey Tournament at Middlebury College
What Does “Award-Winning Service” Really Mean?
FirstLight Announces COSTARS Authorized Supplier Status in Commonwealth of Pennsylvania
Northeastern Pennsylvania Purchasing Consortium Selects FirstLight for Regional WAN Connecting 17 Schools
Webinar: Navigating the American Rescue Act
FirstLight Enhances its Unified Communications Suite with Cloud-Based Webex Calling
How to Fortify Your DR Plan Against Ransomware
Lackawanna College Selects FirstLight for Campus Connectivity to Fuel Its School of Petroleum and Natural Gas
FCC Announces Date of May 12th for Eligible Residential Customers to Apply for Internet Discounts
New 10-Digit Dialing For NH, VT, NY Customers Required to Accommodate New Hotline
Vermont Technology Alliance Announces New Board Members
GreenPages Technology Solutions Partners With FirstLight
FirstLight to Provide Internet Discounts to Help Support Struggling Maine Households as Part of FCC Program
Plastics Manufacturer Keller Products Selects FirstLight for Disaster Recovery Solution
Is Your Disaster Recovery Plan up to Snuff? Part 2
FirstLight Awarded Contract for Mass. Higher Ed Consortium
Is Your Disaster Recovery Plan up to Snuff? Part 1
Year in Review: 2020, a Hard but Significant Year for FirstLight
Hudson City School District Selects FirstLight for DDoS Mitigation Solution
FirstLight Announces New Vice President of Carrier and Wholesale Sales
FirstLight to Sponsor NCAA College Hockey Tournament at Middlebury College
What Does “Award-Winning Service” Really Mean?
FirstLight Announces COSTARS Authorized Supplier Status in Commonwealth of Pennsylvania
Northeastern Pennsylvania Purchasing Consortium Selects FirstLight for Regional WAN Connecting 17 Schools
Webinar: Navigating the American Rescue Act
FirstLight Enhances its Unified Communications Suite with Cloud-Based Webex Calling
How to Fortify Your DR Plan Against Ransomware
Lackawanna College Selects FirstLight for Campus Connectivity to Fuel Its School of Petroleum and Natural Gas
FCC Announces Date of May 12th for Eligible Residential Customers to Apply for Internet Discounts
New 10-Digit Dialing For NH, VT, NY Customers Required to Accommodate New Hotline
Vermont Technology Alliance Announces New Board Members
GreenPages Technology Solutions Partners With FirstLight
FirstLight to Provide Internet Discounts to Help Support Struggling Maine Households as Part of FCC Program
Plastics Manufacturer Keller Products Selects FirstLight for Disaster Recovery Solution
Is Your Disaster Recovery Plan up to Snuff? Part 2
FirstLight Awarded Contract for Mass. Higher Ed Consortium
Is Your Disaster Recovery Plan up to Snuff? Part 1