Hello Oxford & Androscoggin Counties!

We’ve been serving you for decades and now we are pleased to offer fiber-based broadband to the locations listed below*

  • Albany Twp (parts of)
  • Andover
  • Bethel
  • Bryant Pond
  • Buckfield
  • Canton
  • Hartford
  • Hebron
  • Locke Mills
  • Mason Twp (parts of)
  • Minot (parts of)
  • Newry
  • North Norway
  • North Turner
  • Roxbury Pond
  • Sumner
  • Turner
  • Upton
  • West Bethel
  • West Paris
  • Woodstock

* Service not yet available at all service addresses.

Hello Oxford & Androscoggin Counties!

We’ve been serving you for decades and now we are pleased to offer fiber-based broadband to the locations listed below*

  • Albany Twp (parts of)
  • Andover
  • Bethel
  • Bryant Pond
  • Buckfield
  • Canton
  • Hartford
  • Hebron
  • Locke Mills
  • Mason Twp (parts of)
  • Minot (parts of)
  • Newry
  • North Norway
  • North Turner
  • Roxbury Pond
  • Sumner
  • Turner
  • Upton
  • West Bethel
  • West Paris
  • Woodstock

* Service not yeat available at all service addresses.

Company Overview

For nearly 20 years, we’ve been designing, building and maintaining fiber-based communications networks throughout the Northeast. We provide the high-quality, scalable data, Internet, and voice connections customers need to thrive in today’s digital world – and prepare for tomorrow’s. We have deep roots in Maine, and are proud to serve Mainers with high-quality, low-latency Internet connectivity.

Voice

Whether for emergencies or due to poor (or lack of) cell service, landline phone service is still a necessity for many. FirstLight offers crystal-clear voice and unlimited calling – all at an affordable price.

DSL Internet

If fiber connectivity isn’t offered in your area, rest assured you still have fast, high-quality DSL connectivity you can count on for accessing the Internet and email.

Fiber Internet

With synchronous upload and download speeds up to 1Gpbs, connectivity is fast and consistent.

Long Distance

We have residential and business rates available as well as Unlimited Long Distance plans.

Fiber Internet May Be Available for You

Reliable

FirstLight’s local support and engineers are always working to keep you connected

Fast

With synchronous upload and download speeds up to 1Gpbs, connectivity is fast and consistent

Affordable

Priced right for a dependable Internet connection that you can trust

Fiber-optic Internet offers the speed and performance your family needs to access high-quality audio and video, effectively conduct remote work and learning, and keep in touch with family and friends.

If you’re located in one of the Maine towns below, then our high-speed fiber Internet may be available in your area!

  • Albany Twp (parts of)
  • Andover
  • Bethel
  • Bryant Pond
  • Buckfield
  • Canton
  • Hartford
  • Hebron
  • Locke Mills
  • Mason Twp (parts of)
  • Minot (parts of)
  • Newry
  • North Norway
  • North Turner
  • Roxbury Pond
  • Sumner
  • Turner
  • Upton
  • West Bethel
  • West Paris
  • Woodstock

Below are the prices for Residential fiber optic connectivity. Businesses, please call for pricing.

Speed Monthly Charge*
30/30 Mbps $49.99
50/50 Mbps $59.99
100/100 Mbps $69.99
200/200 Mbps $99.99
400/400 Mbps $159.99
1/1 Gbps $299.99
* excludes one-time installation fee, residential subscribers only

Call 833-673-9911 today to learn whether you could be enjoying FirstLight’s fiber optic connectivity the way the Internet was meant to be experienced!

Please fill out this form to see if FirstLight Internet is available at your home:


  • This field is for validation purposes and should be left unchanged.

Why Fiber?

With households using more bandwidth for homeschooling, music and video streaming, and online shopping, fast and reliable Internet has become a necessity. FirstLight has been providing Internet access since 1998 with the philosophy that the greatest quality of service is provided not just by the highest possible connection speed, but also combined with superior peering arrangements and dedicated bandwidth delivered over a stable, fiber-based network.

FirstLight’s Internet transit is backed by diverse pathways located throughout the Northeast, which reduces hop counts and improves the overall user experience. In fact, 50% of all Internet traffic on FirstLight’s IP network is directly connected to the ultimate destination, reducing latency and improving response time.

To ensure high uptime, FirstLight’s IP network employs redundant equipment, connections, and power supplies. Our IP network is deployed regionally in a ring architecture with each region capable of operating independently.

Maine-based technicians ensure that should an issue arise, the FirstLight team can quickly respond and address the situation.

Pay My Bill

Invoices and Payment Portal for These Maine Towns Only:

Maine – in Albany Twp (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Hartford, Hebron, Locke Mills, Mason Twp (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock

To pay online for the Maine towns listed above only,
please click here:

To pay by mail for the Maine towns listed, please use this address:

FirstLight
P.O. Box 70721
Philadelphia, PA 19176-0721

Contact Us

Please fill out this form and a member of our team will contact you shortly.

  • This field is for validation purposes and should be left unchanged.

Lifeline Benefit Discount

Below is information on the Lifeline Benefit Discount which helps families in need obtain voice and broadband connectivity services.

Our residential telephone customers may qualify to reduce their phone bill by up to $10.75 per month. Completing an online verification form will determine eligibility for the Lifeline Program for Low-Income Consumers.

The Lifeline Benefit discount is also available to Residential customers with Internet (Broadband) service. The monthly cost of the Internet service will be reduced by $9.25.

The discount is limited to one per household.

Please call the business office and a customer Service Representative will be happy to answer any questions you may have: 1-833-673-9911

* These rights do not necessarily apply to non-ETC Companies and may not apply to all customers.

For more information, please visit https://www.usac.org/lifeline/

If you, or a member of your household, participates in one or more of the qualifying programs, you may be eligible for this discount.

  • Medicaid (Federal)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income (SSI)
  • Veterans Pension and Survivor Benefit
  • Federal Public Housing Assistance; and/or
  • An applicant is also eligible if they have a household income at or below 135% of the Federal Poverty Guidelines

FCC Affordable Connectivity Program

The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that provides a discount on monthly broadband bills for qualifying low-income households. The discount is up to $30.00 a month on broadband service and up to $75.00 a month discount if the household is on qualifying Tribal lands.

Through its ILEC, which serves residential customers based in certain areas of Maine (see list below), FirstLight will provide the discount to eligible Maine households.

Customer Support, Service, Billing and Repair for These Maine Towns:

Maine – in Albany Township (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Hartford, Hebron, Locke Mills, Mason Township (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock.

A household is eligible if one member of the household:

  • Qualifies for the Lifeline program (SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans and Survivors Pension Benefit);
  • Receives benefits under the free and reduced-price school lunch program of the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020, 2020-2021 or 2021-2022 school year;
  • Received a Federal Pell grant during the current award year;
  • Receives Special Supplemental Nutritional Program for Woman, Infants and Children (WIC); or
  • Has an income threshold of at or below 200% of the Federal Poverty guidelines.

FirstLight customers eligible and interested in registering for the program can apply through the National Verifier at https://www.affordableconnectivity.gov/.

NOTE: Customers who qualify through the National Verifier must contact Customer Service at 1-833-673-9911, option #3 to inform FirstLight of eligibility. Lifeline customers do not need to apply via the National Verifier, but need only contact Customer Service to express their wish to participate.

For general information about the national program, visit www.fcc.gov/acp

Fees, Surcharges and Taxes

Please note not all of the charges detailed below will apply to your account.

If you have any questions about your invoice or any charge, tax, surcharge or fee that appears on your bill, please contact us by email to ON-custsrvc@firstlight.net or by phone at 1-833-673-9911.

Surcharge / Fee / Tax
Purpose
State
Rate
ConnectME A surcharge on intrastate services to support universal availability of broadband in Maine. ME 0.25%
E911 State-authorized charge to support the emergency enhanced 911 database and network ME $.45
Federal Excise Tax Federal tax applied to local telecommunications services, except installation charges and certain bundled products. All States 3.00%
FCC Line Charge A fee authorized by the FCC on each telephone line ME & PA Single Line Bus $6.50
ME & PA Multi-line Bus $9.20
A fee authorized by the FCC on each high capacity line ME $46.00
Federal Universal Service Fee (FUSF) Surcharge Set quarterly by the FCC to fund the universal availability of telephone service at 15.1% to 18.4% over the past 4 years. All States Variable
Intrastate Access Recovery Surcharge on each telephone line that recovers revenue changes due to recent orders of the FCC . All States $3.00
Pre-subscribed Interexchange Carrier Charge (PICC) A charge authorized by the FCC on each high capacity circuit where FirstLight is not the long distance carrier. All States Variable
A charge authorized by the FCC on each high capacity circuit where FirstLight is not the long distance carrier. ME Variable
Sales Tax Tax on the sale of services and equipment. ME 5.50%

Rev: 7-7-21

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