Year in Review: 2020, a Hard but Significant Year for FirstLight

Year in Review: 2020, a Hard but Significant Year for FirstLight

2020 has been a hard year for all kinds of businesses. Because of the pandemic, organizations have needed to change the way they do business. Connectivity and communications technologies have become crucial as companies transition to a remote workforce. This year,...
Are Your Customers Getting the Attention They Deserve?

Are Your Customers Getting the Attention They Deserve?

During the pandemic, many companies are working remotely, and so are their customers. Consumers are flooding contact centers with calls because visiting a physical location is rarely an option these days. These customers likely feel out of touch and are craving some...
Rethinking Customer Service in the Age of COVID

Rethinking Customer Service in the Age of COVID

The COVID-19 pandemic has caused companies to rethink the way they do business. How they deliver customer service is no exception. Companies that rely on contact centers need to find ways to manage employees who are working remotely. TechTarget recommended that...
4 Reasons to Switch Your Contact Center to Cloud

4 Reasons to Switch Your Contact Center to Cloud

Call centers are a great way for companies to make person-to-person contact with consumers in this time of online customer service. Contact center technology makes personal interaction possible. Consumers still like talking to someone on the phone as a means of...