Are You Making the Most of Your Contact Center?

Are You Making the Most of Your Contact Center?

Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
How to Meet Healthcare IT Security Challenges

How to Meet Healthcare IT Security Challenges

The healthcare industry has been the target of cyberterrorism in the past, suffering attacks from both activists and foreign governments. In 2018, The U.S. Department of Justice announced the indictment of two individuals who staged ransomware attacks against...
What Not Having a Disaster Recovery Plan Could Cost You

What Not Having a Disaster Recovery Plan Could Cost You

Downtime after a natural disaster, major equipment failure, or even human error negatively impacts your bottom line. Statista found that downtime could cost some companies more than $5 million per hour. Why is downtime so costly? It’s unpredictable. A business...
5 Things You Should Know About DR But Were Afraid to Ask

5 Things You Should Know About DR But Were Afraid to Ask

Some companies have a dirty little secret. They lack an adequate disaster recovery (DR) plan. Medical software developer Dr. First conducted a DR preparedness survey that revealed that only 29% of healthcare organizations have a comprehensive DR plan in place....
5 Reasons Why the Cloud Is Ideal for Manufacturers

5 Reasons Why the Cloud Is Ideal for Manufacturers

The manufacturing industry is embracing cloud computing. According to the IDC FutureScape: Worldwide Manufacturing 2018 Predictions, by 2020, 75% of manufacturers will be using cloud models and services designed for the industry. Why are manufacturers turning to the...