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Unified Communications

What to Expect from Our Finger Lakes Acquisition

In 2017, a lot of exciting changes happened at FirstLight. Mergers with Oxford Networks and Sovernet Communications have enabled us to add to our already extensive fiber optic network, making us one of the leading fiber-based providers in the Northeast. The New Year kicks off with our customers benefitting from the integration of Finger Lakes … Read More

Why the Legal Profession Needs to Embrace Technology

Lawyers can sometimes be slow to adopt the latest technologies. However, changes to the American Bar Association (ABA) Model Rules of Professional Conduct mandate that law firms serve their clients to the best of their ability by achieving competence in technology. In 2015, the ABA Model Rules were amended to include clauses that require lawyers to understand the benefits … Read More

How Unified Communications Transforms the Workplace

MEmployees have more ways to communicate with each other than ever before. They use email to send documents and messages. Instant Messaging (IM) allows them to have quick, real-time conversations. Web conferencing enables co-workers and clients to conduct face-to-face meetings remotely. Every employee has his or her favorite way to communicate. Problems develop when companies … Read More

How to Plan for Next Year’s IT Budget

  The leaves are turning red and gold. Farmers’ markets are filled with crisp apples and festive pumpkins. The days are cooling off, and there is a smell of wood smoke in the air. These are all signs that fall has come to the Northeast. They are also signs that it is time for companies to start planning for next year’s IT budget.  … Read More

3 Ways to Get Employees to Use Unified Communications

Unified communications (UC) systems help companies improve productivity, collaboration, and knowledge transfer. With UC, instead of working with a jumble of tools, your company can use a suite of integrated solutions that includes voice, web conferencing, instant messaging, and file sharing. These integrated tools make conducting conversations and working on projects easier. However, the investment in your UC system may … Read More

How VoIP Systems Work

Voice over internet protocol (VoIP) has only been around since the 1990s, but it has swiftly taken over telephony. According to a report by Zion Research, the VoIP market will soar to $140 billion by 2021, with an annual growth rate of 9.1%.  A closer look at how VoIP works will explain why its popularity … Read More

How to Choose Between Hosted or On-premises UC

Leveraging tools like unified communications (UC) is the key to maximizing your employees’ effectiveness. When workers can use multiple modes of communication, they collaborate more effectively, affording increased productivity and innovation. Employees can share documents and discuss projects no matter which communications tools they use or where they are located. While the value of UC … Read More