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Here’s the latest news from FirstLight!
3 Reasons an Engineering Services Agreement Is a Must
The Measuring the True Cost of Network Outages study found that almost half of IT decision-makers ranked “improving network resiliency” as their first priority. According to the study, 31% of companies lost more than $1 million due to network outages in the past 12...
5 Reasons Why SD-WAN Is the Right Fit for Manufacturers
In this time of crisis, some manufacturers have stepped up, repurposing their assembly lines to make vital equipment, such as masks, ventilators, and face shields. Even before the pandemic, manufacturers provided essential resources for the community. That’s why...
What Your Company Needs to Know About Intelligent Edge
As companies transition into remote workplaces, expand their reach through branch offices, and embrace IoT, edge computing becomes increasingly important. For example, the 2019 IoT Signals Report found that 88% of organizations feel IoT is critical to business...
How to Protect Users Wherever and Whenever They’re Online
The pandemic has underscored how important a flexible and secure digital workplace is. As stay-at-home orders were issued, companies needed to quickly transition all their employees to working at home so they could stay in business. The Global Work-From-Home...
3 Reasons Why Network Monitoring Is a Must for Utilities
Network monitoring is one of the routine tasks that IT teams must perform to keep business systems functioning. Monitoring the network is a 24/7/365 process that could, conceivably, take up much of your organization’s time and effort. However, monitoring is...
Strategies to Protect Against Data Loss and Downtime
In today’s digital economy, data is more valuable than ever. Data loss and prolonged downtime can be a killer for most organizations. Unplanned downtime and data loss are expensive and can cripple a business. According to Information Technology Intelligence...
How to Meet the Challenges of Compliance in Finance
Finance is one of the most heavily regulated industries. Companies in the finance industry must follow both Service Organizational Control (SOC) and Sarbanes-Oxley (SOX) compliance regulations to meet internal and federal standards for data security, access control,...
3 Reasons Why the Cloud Means Resiliency for Your Business
IT resiliency means being able to undergo digital transformation while protecting your business from interruptions. The process of technological change is risky, but your company needs to evolve to stay competitive. Your business can’t afford to lose production time...
Why Government Agencies Need Managed Services
Government agencies have a lot on their plates, attending to the needs of their constituents while also making sure community infrastructure and services are working optimally. Recent events have made technology even more essential to government as workers have...
3 Benefits of Choosing Azure Stack-as-a-Service
Microsoft Azure has harnessed hybrid cloud capabilities with Azure Stack. Hybrid cloud is a popular cloud model for business because of its flexibility. Companies get access to both public and private cloud resources and can orchestrate the two environments to...
4 Reasons Why Utilities Need Encrypted Wavelength
Networks are both a source of strength and weakness for utility companies. The network is like a circulatory system with vital data flowing through it. Data flows from connected devices in the field and user endpoints to the company data center, transmitting...
4 Reasons to Switch Your Contact Center to Cloud
Call centers are a great way for companies to make person-to-person contact with consumers in this time of online customer service. Contact center technology makes personal interaction possible. Consumers still like talking to someone on the phone as a means of...
3 Ways to More Easily Achieve HIPAA Compliance
Hospitals and health clinics are busier than ever, with medical records and patient information updates creating a flurry of activity in today’s challenging environment. Current situation aside, the healthcare industry is one of the most heavily regulated industries....
4 Ways to Combine Speed and Security in Fintech
The volatility of financial markets means that speed matters. Emerging domestic and international crises can affect the market dramatically. For example, the Dow Jones Industrial Average dropped 2,997 points in a single day – the worst single-day point drop in history...
4 Advantages to Software-Defined Wide Area Network
As data traffic reaches unprecedented levels of volume and velocity, optimizing the wide area network (WAN) has become a necessity. Companies need more bandwidth, lower latency, and greater reliability to meet the demands of big data, proliferating endpoints, and...
Cloud Based Call Center: The Ideal Solution When Customer Service Agents Can’t Be In The Office
We all know what’s going on in the world. The stress on customer service managers, call centers and information technology is as high as it gets right now. The problem is that customer service never stops, and right now, routing calls intelligently is more important...
When Working Remotely is the Only Option
Many office workers are already familiar with how convenient it is to work remotely. We can grab our laptop and mobile phone and as long as we’ve got connectivity, we can do just about anything from anywhere. Online meetings and screen shares are a common everyday...
Are You Making the Most of Your Contact Center?
Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
How Utilities Can Protect the Nation’s Infrastructure From Cyberattacks
Utilities have become a target for cybercriminals, including terrorists acting in the interest of foreign nation-states. A cyberattack could cripple entire cities in the U.S. by hijacking or shutting down oil and gas refineries, water treatment facilities, or the...
How to Prepare for the Rise of the Digital Curriculum
According to Statista, the e-learning market is on pace to top $243 billion worldwide by 2022. Digital curricula that consist of educational software that can be accessed over the Internet are part of this growing market. The software provides class materials along...