Blog
Here’s the latest news from FirstLight!
4 Advantages to Software-Defined Wide Area Network
As data traffic reaches unprecedented levels of volume and velocity, optimizing the wide area network (WAN) has become a necessity. Companies need more bandwidth, lower latency, and greater reliability to meet the demands of big data, proliferating endpoints, and...
Cloud Based Call Center: The Ideal Solution When Customer Service Agents Can’t Be In The Office
We all know what’s going on in the world. The stress on customer service managers, call centers and information technology is as high as it gets right now. The problem is that customer service never stops, and right now, routing calls intelligently is more important...
When Working Remotely is the Only Option
Many office workers are already familiar with how convenient it is to work remotely. We can grab our laptop and mobile phone and as long as we’ve got connectivity, we can do just about anything from anywhere. Online meetings and screen shares are a common everyday...
Are You Making the Most of Your Contact Center?
Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
How Utilities Can Protect the Nation’s Infrastructure From Cyberattacks
Utilities have become a target for cybercriminals, including terrorists acting in the interest of foreign nation-states. A cyberattack could cripple entire cities in the U.S. by hijacking or shutting down oil and gas refineries, water treatment facilities, or the...
How to Prepare for the Rise of the Digital Curriculum
According to Statista, the e-learning market is on pace to top $243 billion worldwide by 2022. Digital curricula that consist of educational software that can be accessed over the Internet are part of this growing market. The software provides class materials along...
How to Meet Healthcare IT Security Challenges
The healthcare industry has been the target of cyberterrorism in the past, suffering attacks from both activists and foreign governments. In 2018, The U.S. Department of Justice announced the indictment of two individuals who staged ransomware attacks against...
Is Your Company Protected From a DDoS Attack?
The distributed denial of service (DDoS) attack staged by the Mirai botnet in the fall of 2016 is legendary for its scale and reach. Hackers managed to weaponize thousands of unsecured IoT devices. The botnet was then used to flood the internet with traffic, crippling...
How Government Agencies Can Archive Surveillance Video
Town, city, and state governments use closed-circuit TV (CCTV) cameras to monitor traffic and prevent, detect, and solve crimes. Some municipalities, such as Attleboro, MA, have even encouraged homeowners to register their surveillance cameras so the footage can be...
5 Benefits of Accessing Cloud Computing Closer to Home
Major cloud providers boast about their global reach and continuously work to expand it. As part of its 2020 Forecast, technology news source ITProPortal noted that major cloud providers are focused on “world domination.” For example, Microsoft has expanded its reach...
3 Ways to Attempt a Ransomware-Free Future
Ransomware has become such a big problem that the U.S. Department of Homeland Security has issued an alert announcing that the Cybersecurity and Infrastructure Security Agency (CISA) has seen an alarming global increase of these attacks. The New York Times reported...
Top 3 Challenges to Bringing Fiber to College Campuses
When considering the entities that can benefit most from the speed and reliability of fiber, colleges and universities are top of mind. As centers of learning, their underlying mission is connectivity and the sharing of knowledge. Installing fiber on campus, however,...
How Azure Stack Can Benefit Your Business
Microsoft Office 365 is now the most widely used cloud service, with an estimate that one out of every five corporate employees uses it. Despite the popularity of free Google Docs, Microsoft continues to dominate the office space. Microsoft’s success only continued...
Ten Things to Know About DDoS Attacks
According to industry estimates, nearly 400,000 DDoS attacks are recorded each month worldwide. If you haven’t yet experienced a DDoS attack, unfortunately, chances are you may experience one in the near future. The good news: a DDoS attack doesn’t have to be...
How to Achieve Comprehensive Data Protection and Disaster Recovery
Downtime and data loss can have serious consequences for your business. Every minute you lose costs your company money, not to mention the negative impact to your organization’s reputation. The best thing you can do to protect your data is to invest in a comprehensive...
The Top 5 Benefits of Data Center Colocation
With cloud computing, 5G on the horizon, and the proliferation of IoT devices, it’s no surprise that data is growing at a rapid pace. The projected amount is rather stunning. According to IDC, data will grow by 61% — up to 175 zettabytes — by 2025! Where will the...
Is Dark Fiber the Right Choice for You?
Dark fiber is a popular choice for organizations that have a need for high capacity connectivity and want as much control over their connectivity as possible. However, it’s not a be-all and end-all solution for every type of business. While many benefits can be had by...
Disaster Recovery for Government Entities
In the last few years, a new target has emerged for cyberattacks: government entities. Though national headlines have mostly centered on corporate attacks and national security breaches, government agencies on the local and state level have also seen a sharp increase...
What You Need to Know About 5G and Fiber
Over the last century, technology has evolved at a faster pace than any other time in human history. One smartphone holds more processing power than the computers that helped land mankind on the moon, and that moon landing was only 50 years ago. We are now at the...
The Importance of Disaster Recovery for Healthcare
When it comes to cyberattacks, the healthcare industry is attractive to hackers for two primary reasons: It’s one of the fastest-growing industries in the United States, and it has a treasure trove of corporate and personal information. It’s proven so popular that...