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Is Your Disaster Recovery Plan up to Snuff? Part 2

Is Your Disaster Recovery Plan up to Snuff? Part 2

After you’ve sketched out a DR plan, and created a template, it’s time for the next few steps in the process, including building your team and fine-tuning your plan. Building Your DR Team Identify what personnel will be recovering applications and services in the...

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Is Your Disaster Recovery Plan up to Snuff? Part 1

Is Your Disaster Recovery Plan up to Snuff? Part 1

A disaster recovery (DR) plan is something that needs to be tested and revised regularly to evolve with the changing threat landscape. Along with protecting your company from natural disasters and major equipment failure, your DR plan must help you recover from...

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Are Your Customers Getting the Attention They Deserve?

Are Your Customers Getting the Attention They Deserve?

During the pandemic, many companies are working remotely, and so are their customers. Consumers are flooding contact centers with calls because visiting a physical location is rarely an option these days. These customers likely feel out of touch and are craving some...

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8 Things to Look for When Selecting a Data Center

8 Things to Look for When Selecting a Data Center

Some companies decide to move their data center off-site to access additional expertise and help with management. Off-site data center providers can usually provide backup and disaster recovery resources as well. Data Center Frontier reported that data center pricing...

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5 Security Measures You Need to Protect Your IT Infrastructure

5 Security Measures You Need to Protect Your IT Infrastructure

Cybercriminals are always dreaming up new attack vectors. Their endless ingenuity means your company needs to be tirelessly vigilant to prevent a breach. One security tool or approach won’t cut it in today’s challenging threat landscape, especially as mobilizing a...

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6 Essential Items For Your 2021 Technology Budget

6 Essential Items For Your 2021 Technology Budget

With the complete change that COVID-19 brought upon work life in the United States, the task of planning a corporate yearly budget has become even more complicated. In any normal year, planning the company budget can be a chore. With the chaos that was thrown into the...

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5 Fundamental Components of a Utilities Monitoring Plan

5 Fundamental Components of a Utilities Monitoring Plan

With the duo of increasing weather-related disasters and the aging infrastructure of the U.S. power grid, utilities monitoring is now imperative for the health of any business related to power supply.    A good measure of the economic strength of a country is the...

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4 Considerations When Selecting a Cloud Provider

4 Considerations When Selecting a Cloud Provider

With all the cloud connectivity providers vying for business, it can be quite challenging to choose the right partner. All cloud providers are not created equal. A company’s choice for a cloud provider can affect the business itself. For example, at the beginning of...

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3 of Today’s Must-Have Managed Service Options

3 of Today’s Must-Have Managed Service Options

Companies used to be wary of managed services. They worried that outsourcing technology services would cause them to lose control of data and applications or put their in-house IT staff’s jobs at risk. Instead, service providers can augment an organization’s IT...

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3 Things Your Company Needs to Know About Ransomware

3 Things Your Company Needs to Know About Ransomware

Ransomware has been a common threat to organizations for years now. Using phishing emails, hackers trick employees into clicking on infected attachments, encrypting all the company’s files. The cybercriminal then extorts the business, asking for thousands of dollars...

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Why Today’s Companies Need Desktop as a Service

Why Today’s Companies Need Desktop as a Service

Serving the technology needs of a dispersed workforce has always been a challenge. The COVID-19 pandemic has caused companies to rethink the technology they use to support their workers.  Now more than ever, companies are looking for a way to improve how they approach...

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3 Reasons Why SMBs Should Beware of Ransomware

3 Reasons Why SMBs Should Beware of Ransomware

Some companies think they are too small to worry about experiencing a ransomware attack. Small and medium-sized businesses (SMBs) may let their defenses down, figuring that cybercriminals have bigger fish to fry. These SMBs couldn’t be more wrong. Recently, a college...

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Rethinking Customer Service in the Age of COVID

Rethinking Customer Service in the Age of COVID

The COVID-19 pandemic has caused companies to rethink the way they do business. How they deliver customer service is no exception. Companies that rely on contact centers need to find ways to manage employees who are working remotely. TechTarget recommended that...

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4 Ways Enterprise Leaders Can Meet IT Needs on a Budget

4 Ways Enterprise Leaders Can Meet IT Needs on a Budget

General Managers and IT leaders can sometimes be at odds over the technology budget. Business leaders are tasked with boosting the bottom line, and can sometimes view IT as a cost center instead of a profit center. Ultimately, they are on the same team. They both want...

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5 Crucial Data Security Focus Areas

5 Crucial Data Security Focus Areas

The threat landscape is constantly changing as cybercriminals adapt and seek new ways to exploit weaknesses. Cybercriminals change their attack vectors, ferreting out new vulnerabilities and tweaking malware to make it more effective. The types of threats your company...

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5 Reasons Why Education Needs SD-WAN

5 Reasons Why Education Needs SD-WAN

Since the pandemic began, K-12 schools, colleges, and universities have been forced to rely on remote learning. Most educational institutions have chosen to begin the new school year with either online learning or a combination of online and classroom instruction. The...

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3 Ways to Make the Most of Your Remote Workforce

3 Ways to Make the Most of Your Remote Workforce

When the pandemic started, many businesses thought the shift to a remote workplace would be temporary. Now, it looks like organizations are in it for the long haul. Experts in workplace application development at Workforce reported that companies insist remote working...

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