Customer Support
Customer Service, Billing & Repair Contact Information
Planning to dig? Locate underground fiber optic cables at Dig Safe® 1-888-344-7233 -or- 811
Network Operations Center
Our geographically diverse 24x7x365 Network Operations Center (NOC) provides technical assistance for your home and business.
1-833-484-0404 Options 2, 2 for Colocation & DC Site Access – [email protected]
1-833-484-0404 Options 2, 3 for all other services – [email protected]
Customer Service & Billing
Customer Support in Maine
Customer Support, Service, Billing and Repair for These Maine Towns:
Maine – in Albany Township (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Greenwood, Hartford, Hebron, Locke Mills, Mason Township (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock.
Phone: 1-833-673-9911
Email: [email protected]
Escalation Process – NOC
If you have an inquiry, or are experiencing a service issue, please contact FirstLight at our 24×7 Network Operations Center.
Battery Backup
Battery Backup
Learn how to add and maintain a battery backup for your FirstLight services.