An Omnichannel Solution Without the Headaches
Better Service Starts Here
Every interaction with a customer matters. That’s why our cloud-based Contact Center platform comes with local support from a team who will set it up, tailor it to your needs, and keep it running smoothly. No complicated DIY, no vendor chaos or finger-pointing
Seamless Integrations for Maximum Productivity
FirstLight has over 400 integrations with the tools your business relies on.
Microsoft Teams
Enhance collaboration with direct calling in Teams
CRM Platforms
Sync customer data for smarter interactions
Help Desk & Support Software
Streamline customer service operations
Other Popular Business Apps
Custom integrations available
Features
Unified Platform
Handle calls, chat, email, IVR and SMS in one platform.
Intelligent Routing
Deliver your customers to the right person the first time.
Monitoring
Keep track of performance with real-time dashboards.
Voice Quality
Combined with our fiber network for true call quality
With FirstLight, you’re never left to figure it out alone—we’re in the trenches with you, helping you serve customers better.
Why choose us?
- Siloed systems and logins
- You’re on your own to configure
- Long hold times, frustrated customers
- Outgrown before you know it
- All channels in one place
- Set up for your business by experts
- Intelligent routing for faster resolution
- Scales with your business