Resources
Everything you need to get to know FirstLight – case studies, white papers, user guides, videos and more.
Knowledge Base
Info sheets, white papers, case studies and more. Created and curated by FirstLight.
Videos
Industry insights, solution overviews, and more. Check it out!
User Guides
Resources for using specific products.
Knowledge Base
Utilities Monitoring
UC Buyer's Guide
When a Gig Isn't a Gig
Lebanon, NH Data Center
Burlington, VT Data Center
Engineering Services Agreement
Romulus, NY Data Center
Albany NY Data Center
Keene, NH Data Center
Managed Edge
Backup and Recovery
ESA Case Study
Videos
Bedford Data Center Tour
Take a tour of our Bedford Data Center
Brunswick Data Center Tour
Take a tour of our Brunswick Data Center
Way More Than Just a Phone System
From voice to video to messaging, FirstLight keeps your business connected with reliable UC solutions, backed by a team that’s always there when you need them.
Welcome to FirstLight
Watch to discover how FirstLight delivers more than a fiber network. We provide the reliable technology foundation your organization needs to keep growing and moving forward with confidence
FirstLight Cloud Computing Overview
See how the FirstLight Cloud removes the burden of managing infrastructure, so you can focus on what matters most. In just one minute, discover how our secure, high-performance cloud solutions help you protect critical data, reduce risks, and keep your business running smoothly.
Eliminate the Fear of Ransomware, Downtime & Data Loss
With FirstLight Backup & Disaster Recovery, your data is always protected, recoverable, and resilient.
Block Threats Before They Reach Your Network
We’ll help you block threats before they reach your network with our DNS Content Filtering solution. It’s simple to setup and can be easily added to any FirstLight Internet connection.
Make Microsoft Teams Your Complete UC Solution With FirstLight
Want to make Teams your complete UC solution? Make sure you know how to achieve the highest call quality so that your users and customers don’t get frustrated with the results.
SASE: More Performance. More Security. Fewer Headaches
FirstLight’s SASE combines SD-WAN and cloud security—simplifying networks, reducing risk, and giving your team more control.
Channel Partner Program
This isn’t just another partner program. It’s a relationship built on trust, performance, and shared success. Watch the video to see why partners choose FirstLight, and stick with us
The Truth About Internet & Bandwidth
When performance, reliability, and support matter, the truth about bandwidth becomes clear. In this video, you’ll learn why the quality of your connection, and the people behind it, makes all the difference.
Built For Those Who Go First
You’re leading your organization forward and to get there, you need a provider that has your back — with dependable technology, performance you can count on, and a team that never lets you down.
User Guides
Network and Enterprise Monitoring Enrollment First Login
Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login
DNS Content Filtering Tutorial
Video tutorial for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DNS Content Filtering Guide
Guide for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DDoS Portal Overview Video
A quick resource to help you understand FirstLight’s DDoS Portal, from attack views to analytics and traffic trends
SnapMobile End Use Guide - Android
How to install, log in, and use SNAPmobile on Android for calls, voicemail, contacts, and more.
SnapMobile End Use Guide - iOS
How to install, log in, and use SNAPmobile on iOS for calls, voicemail, contacts, and more.
Voice Mail Navigation Map
Quick reference chart for voicemail menu options and navigation
Voice Mail Guide
Quick reference for accessing and managing voicemail from desk phones, mobile apps, or the user portal.
Poly Edge E-Series-E220-Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease
Cisco 7800 Series Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease
Cisco 6841-6851 Series Quick Reference Guide
Polycom VVX350-VVX450-Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease