Resources
Everything you need to get to know FirstLight – case studies, white papers, user guides, videos and more.
Knowledge Base
Info sheets, white papers, case studies and more. Created and curated by FirstLight.
Videos
Industry insights, solution overviews, and more. Check it out!
User Guides
Resources for using specific products.
Knowledge Base
FirstLight Full Security Solutions
Stop chasing threats, juggling vendors, and wondering what you’re missing. FirstLight delivers a complete, managed approach to security, so your business stays protected, compliant, & operational.
Managed SOC
Detect & Stop Threats Before They Spread
Get 24×7 monitoring, detection, & response, without building your own Security Operations Center.
Utilities Monitoring
UC Buyer's Guide
When a Gig Isn't a Gig
Lebanon, NH Data Center
Burlington, VT Data Center
Engineering Services Agreement
Romulus, NY Data Center
Albany NY Data Center
Keene, NH Data Center
Managed Edge
Videos
Bedford Data Center Tour
Take a tour of our Bedford Data Center
Brunswick Data Center Tour
Take a tour of our Brunswick Data Center
Way More Than Just a Phone System
From voice to video to messaging, FirstLight keeps your business connected with reliable UC solutions, backed by a team that’s always there when you need them.
Welcome to FirstLight
Watch to discover how FirstLight delivers more than a fiber network. We provide the reliable technology foundation your organization needs to keep growing and moving forward with confidence
FirstLight Cloud Computing Overview
See how the FirstLight Cloud removes the burden of managing infrastructure, so you can focus on what matters most. In just one minute, discover how our secure, high-performance cloud solutions help you protect critical data, reduce risks, and keep your business running smoothly.
Eliminate the Fear of Ransomware, Downtime & Data Loss
With FirstLight Backup & Disaster Recovery, your data is always protected, recoverable, and resilient.
Block Threats Before They Reach Your Network
We’ll help you block threats before they reach your network with our DNS Content Filtering solution. It’s simple to setup and can be easily added to any FirstLight Internet connection.
Make Microsoft Teams Your Complete UC Solution With FirstLight
Want to make Teams your complete UC solution? Make sure you know how to achieve the highest call quality so that your users and customers don’t get frustrated with the results.
SASE: More Performance. More Security. Fewer Headaches
FirstLight’s SASE combines SD-WAN and cloud security—simplifying networks, reducing risk, and giving your team more control.
Channel Partner Program
This isn’t just another partner program. It’s a relationship built on trust, performance, and shared success. Watch the video to see why partners choose FirstLight, and stick with us
The Truth About Internet & Bandwidth
When performance, reliability, and support matter, the truth about bandwidth becomes clear. In this video, you’ll learn why the quality of your connection, and the people behind it, makes all the difference.
Built For Those Who Go First
You’re leading your organization forward and to get there, you need a provider that has your back — with dependable technology, performance you can count on, and a team that never lets you down.
User Guides
Poly Edge E-Series-E500-550 Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease
Call Center SNAPMobile Web
There are extensive call center capabilities available through SNAPmobile Web for users who manage or participate in call queues.
Call Center Portal
The Call Center is where a Call Center Supervisor manages their call queue(s), and where a Call Center Agent can view calls, and log-in/out of their assigned queue(s).
Call Center Agent Status
Agent Status is a tool that shows whether a Call Center Agent is offline or online.
MaX UC Desktop Quick Start Guide
This guide gets you started to make or receive calls from your desk phone, PC or Mac, and mobile devices.
MaX UC Mobile Quick Start Guide
This guide gets you started to make or receive calls from your desk phone, your PC or MAC and your mobile devices.
Office Manager User Guide
Learn about the different configuration options available to you as an office manager so you can manage your organization and route calls.
Cloud Communications User Guide
FirstLight Cloud Communications combines the best in traditional phone system features with modern Internet Protocol (IP) capabilities.
The Complete Guide to SASE e-book
Today’s hybrid workforce is creating security challenges by accessing on-site business networks and cloud applications from personal devices. SASE is the solution Enterprise IT can count on.
Network and Enterprise Monitoring Enrollment First Login
Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login