Resources

Everything you need to get to know FirstLight – case studies, white papers, user guides, videos and more.

Knowledge Base

Info sheets, white papers, case studies and more. Created and curated by FirstLight.

Videos

Industry insights, solution overviews, and more. Check it out!

User Guides

Resources for using specific products.

Knowledge Base

Utilities Monitoring

UC Buyer's Guide

When a Gig Isn't a Gig

Lebanon, NH Data Center

Burlington, VT Data Center

Engineering Services Agreement

Romulus, NY Data Center

Albany NY Data Center

Keene, NH Data Center

Managed Edge

Backup and Recovery

ESA Case Study

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Videos

Bedford Data Center Tour

Take a tour of our Bedford Data Center

Brunswick Data Center Tour

Take a tour of our Brunswick Data Center

Way More Than Just a Phone System

From voice to video to messaging, FirstLight keeps your business connected with reliable UC solutions, backed by a team that’s always there when you need them.

Welcome to FirstLight

Watch to discover how FirstLight delivers more than a fiber network. We provide the reliable technology foundation your organization needs to keep growing and moving forward with confidence

FirstLight Cloud Computing Overview

See how the FirstLight Cloud removes the burden of managing infrastructure, so you can focus on what matters most. In just one minute, discover how our secure, high-performance cloud solutions help you protect critical data, reduce risks, and keep your business running smoothly.

Eliminate the Fear of Ransomware, Downtime & Data Loss

With FirstLight Backup & Disaster Recovery, your data is always protected, recoverable, and resilient.

Block Threats Before They Reach Your Network

We’ll help you block threats before they reach your network with our DNS Content Filtering solution. It’s simple to setup and can be easily added to any FirstLight Internet connection.

Make Microsoft Teams Your Complete UC Solution With FirstLight

Want to make Teams your complete UC solution? Make sure you know how to achieve the highest call quality so that your users and customers don’t get frustrated with the results.

SASE: More Performance. More Security. Fewer Headaches

FirstLight’s SASE combines SD-WAN and cloud security—simplifying networks, reducing risk, and giving your team more control.

Channel Partner Program

This isn’t just another partner program. It’s a relationship built on trust, performance, and shared success. Watch the video to see why partners choose FirstLight, and stick with us

The Truth About Internet & Bandwidth

When performance, reliability, and support matter, the truth about bandwidth becomes clear. In this video, you’ll learn why the quality of your connection, and the people behind it, makes all the difference.

Built For Those Who Go First

You’re leading your organization forward and to get there, you need a provider that has your back — with dependable technology, performance you can count on, and a team that never lets you down.

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User Guides

Network and Enterprise Monitoring Enrollment First Login

Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login

DNS Content Filtering Tutorial

Video tutorial for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)

DNS Content Filtering Guide

Guide for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)

DDoS Portal Overview Video

A quick resource to help you understand FirstLight’s DDoS Portal, from attack views to analytics and traffic trends

SnapMobile End Use Guide - Android

How to install, log in, and use SNAPmobile on Android for calls, voicemail, contacts, and more.

SnapMobile End Use Guide - iOS

How to install, log in, and use SNAPmobile on iOS for calls, voicemail, contacts, and more.

Voice Mail Navigation Map

Quick reference chart for voicemail menu options and navigation

Voice Mail Guide

Quick reference for accessing and managing voicemail from desk phones, mobile apps, or the user portal.

Poly Edge E-Series-E220-Quick Reference Guide

Step-by-step tips to manage calls, voicemail, and features with ease

Cisco 7800 Series Quick Reference Guide

Step-by-step tips to manage calls, voicemail, and features with ease

Cisco 6841-6851 Series Quick Reference Guide

Polycom VVX350-VVX450-Quick Reference Guide

Step-by-step tips to manage calls, voicemail, and features with ease

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Partner Application

 

Expand your business by marketing FirstLight’s comprehensive solutions to your client base. With FirstLight’s Partner Program, you have access to our full suite of solutions to support your clients’ IT strategies.

Lead Registration Application

Thank you for considering FirstLight’s services as a part of your client’s solution. To register an opportunity with FirstLight, please complete the form below. All lead registrations will be kept strictly confidential, and our Channel Team will promptly review and respond to your submission.