FirstLight’s Privacy Policy

FirstLight is committed to protecting its customers’ privacy. Please review this Privacy Policy to better
understand how FirstLight collects information, how that information is used, and your options as to the
collection and use of information. This Privacy Policy is applicable to FirstLight customers and to visitors
of FirstLight’s website and is intended to provide information regarding methods for collection and use
of information.

What types of information does FirstLight collect?
Whether you are communicating with FirstLight or using a FirstLight service, FirstLight may collect two
types of information: personal information and non-personal information. “Personal information” refers
to information that is particular to you, such as your name, address, phone number, fax number, and email address. “Non-personal information” refers to information that does not by itself identify a specific
individual. This information includes websites visited, network traffic data, services and features used or
call record details.

How do we collect information from you?
FirstLight may collect information from you through communications such as via the web, or by phone,
email or mail delivery, or through the services provided to you as the customer. You may visit our site
without divulging any personal information; however, there are areas of this site that might require
personal information in order to contact FirstLight directly, specifically, when registering e-mails,
obtaining remote access, and contacting online technical support. Information may be collected in the
following ways:

Browsing our site:

• IP addresses may be collected for the purposes of system administration, to gather broad
demographic information, and to monitor the level of activity on our site.
• Information may be collected regarding the referring URL, which browser you used to come to
our site, and the pages of our site that you viewed during your visit and any search terms
entered on our site.
• E-mails may be sent by the customer to FirstLight on this website. FirstLight may retain the
information in any e-mail that you send to us, such as your name, e-mail, address, or telephone

Broadband Internet Service:

• FirstLight may monitor the network and take measurements of network performance and the
performance of your Internet connection to improve the customer’s or FirstLight’s overall
service levels.
• During communications with FirstLight for service support, we may also access information
about your customer premise equipment such as computers and wireless modem devices or
other device settings to provide customized technical support or to install specific applications
or services for your use.
• FirstLight reserves the right to access broadband traffic from individual accounts for the
purposes of general maintenance and management of the network, as well as upon request by
law enforcement officials.

Provision of Information by Third Parties:

• FirstLight may obtain credit information about you from third parties when you purchase
products or services from FirstLight.

How is your personal information used?
FirstLight uses your information in connection with delivering its products and services to you. FirstLight
may also use the information supplied in order to personalize portions of your service. Some of these
personalized services are made available directly by FirstLight, while others may be offered by its
content partners. In addition, FirstLight analyzes and evaluates customer preferences, comments, and
criticisms of its offerings in order to make improvements to the present and future versions of the
individual service.

FirstLight may use personal information it collects to provide you with information or samples that you
have requested. In addition, we may use the non-personal information we collect to provide you with a
better service experience in the future. FirstLight does not rent, sell or trade your private information to
any non-affiliated third party.

With whom do we share your information?
Unless you request otherwise, we may share certain personal or non-personal information with our
affiliated companies with whom we have established business relationships. FirstLight will never willfully
disclose individually identifiable information about its customers to a third party without first receiving
that customer’s permission unless FirstLight believes in good faith that the law requires it, or to protect
the rights or property of FirstLight.

How does FirstLight protect your personal information?
FirstLight takes reasonable precautions to protect your personal information against unauthorized
access by requiring employees to use secured access authentication and passwords to obtain customer
information and by storing electronic file information on a secure server, which is accessible only by
authorized personnel.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, and we will
not be held liable should a third party illegally obtain your personal information via Internet
transmission. While we have made significant efforts to protect your personal information, we cannot
ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

FirstLight takes special care to protect the safety and privacy of young people using its services.
FirstLight does not knowingly collect information about children. FirstLight believes that children should
get their parents’ consent before giving out any personal information. FirstLight encourages parents and
legal guardians to participate in their child’s experience using FirstLight’s services. Children should
always ask a parent for permission before sending personal information to FirstLight.

How does the customer provide consent?
By using FirstLight’s services, you agree with our Privacy Policy and our practices and procedures
contained herein regarding the collection and sharing of your information. To opt out of the sharing of
your information for marketing purposes, please contact FirstLight.

How often are changes made to the Privacy Policy and how will you learn of the changes?
FirstLight reserves the right to change, modify or update this Privacy Policy at any time without notice.
In the event of any modification, we will post the changes in this Privacy Policy so that you will always
know what information we are gathering and how we might use that information. However if such
changes are material, we will either announce the change on the home page of the site or take such
other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit
this page to determine the current Privacy Policy to which you are bound.

Customer Proprietary Network Information (CPNI)
According to the Federal Communications Commission, Customer Proprietary Network Information
(CPNI) includes some of the most sensitive personal information that carriers and providers have
about their customers as a result of their business relationship (e.g., phone numbers called; the
frequency, duration, and timing of such calls; and any services purchased by the consumer, such as
call waiting).

FirstLight offers a number of communications solutions for enterprise and business customers that
may be of interest to you, including Internet, cloud, voice, data center, colocation, and managed
services. From time to time, we may inform you about products or services that may be beneficial to
you or your organization, unless you tell us otherwise.

You have choices about our use of certain information for the purpose of marketing additional
services to you. Your choice will remain valid until you notify us that you wish to change it, which you
have the right to do at any time. To opt out of receiving information about additional products or
solutions that could benefit your company, complete this opt out form.

FirstLight is bound by Customer Proprietary Network Information (CPNI) rules regarding information
available to us solely based on our relationship with you that relates to billing info and the type,
location, quantity, configuration, and usage amount of the telecommunications services you buy
from us. CPNI does not include basic information such as name, address, and phone number, but
specific information about your service such as how much you pay a month for services, how much
compute capacity you use, and which locations you have service with us, for example.

Information about your credit
FirstLight doesn’t share information about your credit or credit score with any third-party vendors
that are not directly affiliated with us, as we consider that personal information that must be
carefully guarded. FirstLight does not sell its customer information to third-party vendors or entities.