Privacy Policy
FirstLight’s Privacy Policy
FirstLight is committed to protecting its customers’ privacy. Please review this Privacy Policy to better understand how FirstLight collects information, how that information is used, and your options as to the collection and use of information.
This Privacy Policy is applicable to FirstLight customers and to visitors of FirstLight’s website and is intended to provide information regarding methods for collection and use of information.
What types of information does FirstLight collect?
FirstLight may collect two types of information:
- Personal information – such as your name, address, phone number, fax number, and email address.
- Non-personal information – such as websites visited, network traffic data, services and features used, or call record details.
How do we collect information from you?
Browsing our site:
- IP addresses may be collected for system administration, demographic data, and site activity monitoring.
- Information about referring URLs, browser type, site pages visited, and search terms may be collected.
- Emails sent to FirstLight may be retained, including your name, email address, and phone number.
Broadband Internet Service:
- Network monitoring and measurements may be taken to improve service performance.
- During support communications, device or equipment details may be accessed to provide customized technical support.
- FirstLight reserves the right to access broadband traffic for maintenance, management, or when required by law enforcement.
Provision of Information by Third Parties:
- Credit information may be obtained from third parties when purchasing products or services.
How is your personal information used?
- Personal information may be used to provide requested information or samples.
- Non-personal information may be used to enhance your service experience.
- FirstLight does not rent, sell, or trade your private information to non-affiliated third parties.
With whom do we share your information?
- Information may be shared with affiliated companies with established business relationships.
- FirstLight will never disclose individually identifiable information without your permission unless required by law or to protect FirstLight’s rights or property.
How does FirstLight protect your personal information?
- Employees must use secured access authentication and passwords.
- Information is stored on secure servers accessible only by authorized personnel.
Important: While precautions are taken, no data transmission over the Internet can be guaranteed 100% secure. You transmit information at your own risk.
Children’s privacy
- FirstLight does not knowingly collect information about children.
- Children should always seek parental consent before providing personal information.
- Parents and guardians are encouraged to supervise their child’s use of FirstLight’s services.
Important: While precautions are taken, no data transmission over the Internet can be guaranteed 100% secure. You transmit information at your own risk.
How does the customer provide consent?
By using FirstLight’s services, you agree to this Privacy Policy and its practices.
- To opt out of the sharing of your information for marketing purposes, please contact FirstLight.
Changes to the Privacy Policy
- Changes will be posted on this page.
- Material changes may be announced on the homepage or through another appropriate method.
- Customers should review this page periodically for updates.
Customer Proprietary Network Information (CPNI)
- CPNI includes sensitive customer data (e.g., numbers called, call duration, services purchased).
- FirstLight may inform you about products or services that could benefit your organization unless you opt out.
- Your marketing preference remains valid until you notify us of changes.
- To opt out, complete the opt-out form.
CPNI does not include basic details like name, address, and phone number, but does include service details such as monthly charges, usage, and locations where you have service.
Information about your credit
- FirstLight does not share credit or credit score information with unaffiliated third parties.
- Credit data is treated as highly confidential.
- Customer information is never sold to third-party vendors or entities.