Cookies and Other Technologies

FirstLight’s websites, advertisements, emails, and online services may use certain automatic data collection technologies such as cookies, web beacons, and pixel tags to collect data, including personal information, about you while you use our website, our products, and when you interact with us. Collection of user data helps us to understand our users’ behavior, web searches, and where on our websites users have visited. Our website uses cookies to distinguish you from other users of our website, helps us to provide you with a good experience when you browse our website, and allows us to improve our website. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. When you visit www.FirstLight.net (or any of the FirstLight websites), our server recognizes the cookie, giving us information about your last visit to the website. Many browsers accept cookies automatically, but you can adjust the settings in your browser to disable automatic acceptance of cookies. If you choose not to use cookies, you may experience limited functionality of our website.

Information collected by cookies and similar technologies are treated as non-personal information except to the extent under local law that IP addresses (or like identifiers) are otherwise considered Personal Information.

Communications and Subscription Preferences

You have the choice to determine what information you receive from FirstLight about products and services, and how such information is received by specifying your communication preferences by your subscription details at the subscription preferences page. If you wish to discontinue receiving marketing and/or non-transactional e-mails from us, you may do so using an “unsubscribe” link in any email or the FirstLight unsubscribe page. We would like to emphasize that this provision does not apply to transactional emails related to users’ business relationship with FirstLight. In the event you choose not to provide certain personal information, we may not be able to respond completely or adequately to your questions, provide updates, and/or information about our products and services. We will however continue to use your Personal Information for the limited purpose of sending you important notices relating to information about your purchases and changes to our policies and agreements, or for other reasons permitted by applicable law.

Data Security & Privacy

FirstLight takes the security of Personal Information seriously. To protect your Personal Information that you have provided us against accidental or unlawful destruction, loss or alteration, FirstLight uses technical and organizational security measures to prevent any unauthorized disclosure or access. FirstLight will not sell or give away your Personal Information to any third-party. Access to your Personal Information will be limited to FirstLight’s staff or the technology partners FirstLight may use to enhance your experience and to help provide relevant information about the products and services you are most interested in.

Collection and Use of Non-Personal Information

When you access www.FirstLight.net (or other FirstLight websites), we may automatically collect non-Personal Information even if you don’t register. For example, this information may include the operating system used, the domain name of the website that directed you to our website, the number of visits, average time spent on a page and what pages you viewed. We may use this data and share it with our worldwide affiliates to monitor the content and relevancy of the content on our websites to improve the performance, content or your experience on our websites.

Through your use of services to access our website, your communications data (for example, Internet Protocol Address, or IP Address) or utilization data (information on the telecommunications services you accessed) may be technically generated and could, depending on the applicable law, constitute Personal Information. To the extent it is a necessity, the collection and processing of your communications or utilization data, and the subsequent use of such data will only occur and be performed in accordance with the applicable data privacy protection framework and laws.

Blogs, Third Party Websites and Links

FirstLight is only responsible for privacy practices of FirstLight and its websites. FirstLight’s website may contain links to other websites for additional information and convenience. FirstLight does not control those other websites, endorse or make any representation about other websites, and is not responsible for the privacy practices of those other websites.

Right to be Forgotten

FirstLight is committed to taking reasonable steps to ensure that any Personal Information requests to be forgotten can be erased with our existing technology will be done so in a reasonable time of the request. However, this doesn’t apply to information that you have made public by posting on our forums, blogs, or have made available to third parties yourself, this is beyond the reach of what FirstLight can erase. FirstLight will do everything possible to erase your Personal Information if you withdraw your consent (opt out) from receiving information for us and request the right to be forgotten. However, FirstLight will not be able to erase all of your Personal Information if it is technically impossible due to limitations to existing technology, or for legal reasons (FirstLight is mandated by local law to keep the Personal Information).

Changes to this Privacy Policy

As a technology company, our systems will mature and change as will this Data Privacy Policy. Changes to this Data Privacy Policy with the most recent revision date will be posted at www.FirstLight.net.

Questions

FirstLight is committed to responding to reasonable requests to review any of your Personal Information we may have and to amend, correct, or delete any inaccuracies. To have your information amended, corrected, or deleted, or if you have any questions that weren’t answered in this Data Privacy Policy, you can contact us at FirstLight Fiber, Inc. 41 State Street, Albany, NY 12207 or at privacy@firstlight.net