All News
Here’s the latest news from FirstLight!
4 Advantages to Software-Defined Wide Area Network
As data traffic reaches unprecedented levels of volume and velocity, optimizing the wide area network (WAN) has become a necessity. Companies need more bandwidth, lower latency, and greater reliability to meet the demands of big data, proliferating endpoints, and...
Cloud Based Call Center: The Ideal Solution When Customer Service Agents Can’t Be In The Office
We all know what’s going on in the world. The stress on customer service managers, call centers and information technology is as high as it gets right now. The problem is that customer service never stops, and right now, routing calls intelligently is more important...
PA TechCon
FirstLight will have an exhibitor booth at the 2020 PA TechCon event. If you’re interested in connecting with our team at the event, please complete the form below. We look forward to seeing you! Event: PA TechCon 2020 | Event Website > Date: August 18, 2020 Place:...
When Working Remotely is the Only Option
Many office workers are already familiar with how convenient it is to work remotely. We can grab our laptop and mobile phone and as long as we’ve got connectivity, we can do just about anything from anywhere. Online meetings and screen shares are a common everyday...
TCG Joins FirstLight’s Channel Program
One of the Northeast’s leading telecom master agencies signs on as a FirstLight Channel Partner Albany, NY – March 11, 2020 – FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud, and unified communications services to enterprise and...
Are You Making the Most of Your Contact Center?
Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
Orange County Chamber of Commerce Expo 2020
This event has been postponed. New date TBD. FirstLight is proud to sponsor and exhibit at this year’s Orange County Chamber of Commerce Expo! If you’re interested in connecting at the expo, please fill out the form below. We look forward to seeing you there! Event:...
FirstLight Launches Two New Cloud-Based Solutions That Enhance Its Cloud Communications Service
Accession Meeting and Cloud Contact Center Provide Best-in-Class Collaboration Albany, NY – March 4, 2019 – FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud, and unified communications services to enterprise and carrier customers...
How Utilities Can Protect the Nation’s Infrastructure From Cyberattacks
Utilities have become a target for cybercriminals, including terrorists acting in the interest of foreign nation-states. A cyberattack could cripple entire cities in the U.S. by hijacking or shutting down oil and gas refineries, water treatment facilities, or the...
Westchester Business Expo
FirstLight will have an exhibitor booth at the 2020 Westchester Business Expo. If you’re interested in connecting with the FirstLight team at the event, please complete the form below. We look forward to seeing you! Event: Westchester Business Expo | Event website...
NYBA Technology, Compliance and Risk Forum
FirstLight will be an exhibitor the NYBA Technology, Compliance and Risk Forum. If you’re interested in connecting with the FirstLight team at the event, please complete the form below. We look forward to seeing you! Event: NYBA Technology, Compliance and Risk Forum |...
NYSLGITDA Spring Conference
FirstLight will be an exhibitor the NYSLGITDA Spring Conference in Saratoga Springs. If you’re interested in connecting with the FirstLight team at the event, please complete the form below. We look forward to seeing you! Event: NYSLGITDA Spring Conference | Event...
SUNY Technology Conference
FirstLight will be exhibiting at the 2020 SUNY Technology Conference in Lake Placid. If you’re interested in connecting with the FirstLight team at the event, please complete the form below. We look forward to seeing you! Event: SUNY Technology Conference | Event...
RTO Wireless Set to Significantly Expand Rural Internet Access with FirstLight Partnership
FirstLight’s 15,000 fiber miles will help ensure RTO Wireless continues to bring internet access to underserved markets everywhere. Framingham, MA — February 25, 2020 — RTO Wireless is excited to announce its relationship with FirstLight, a leading provider of fiber...
How to Prepare for the Rise of the Digital Curriculum
According to Statista, the e-learning market is on pace to top $243 billion worldwide by 2022. Digital curricula that consist of educational software that can be accessed over the Internet are part of this growing market. The software provides class materials along...
How to Meet Healthcare IT Security Challenges
The healthcare industry has been the target of cyberterrorism in the past, suffering attacks from both activists and foreign governments. In 2018, The U.S. Department of Justice announced the indictment of two individuals who staged ransomware attacks against...
Is Your Company Protected From a DDoS Attack?
The distributed denial of service (DDoS) attack staged by the Mirai botnet in the fall of 2016 is legendary for its scale and reach. Hackers managed to weaponize thousands of unsecured IoT devices. The botnet was then used to flood the internet with traffic, crippling...
FirstLight to Acquire PrimeLink
Enhances FirstLight’s position in New York’s North Country with additional fiber capacity Albany, NY – February 11, 2020 – FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud computing and unified communications services to enterprise and...
How Government Agencies Can Archive Surveillance Video
Town, city, and state governments use closed-circuit TV (CCTV) cameras to monitor traffic and prevent, detect, and solve crimes. Some municipalities, such as Attleboro, MA, have even encouraged homeowners to register their surveillance cameras so the footage can be...
5 Benefits of Accessing Cloud Computing Closer to Home
Major cloud providers boast about their global reach and continuously work to expand it. As part of its 2020 Forecast, technology news source ITProPortal noted that major cloud providers are focused on “world domination.” For example, Microsoft has expanded its reach...