User Guides

Step-by-step tips to manage calls, voicemail, and features with ease

There are extensive call center capabilities available through SNAPmobile Web for users who manage or participate in call queues.

The Portal can generate custom call queue reports.

The Call Center is where a Call Center Supervisor manages their call queue(s), and where a Call Center Agent can view calls, and log-in/out of their assigned queue(s).

Agent Status is a tool that shows whether a Call Center Agent is offline or online.

How to manage your Voice Mail transcription service.

This guide gets you started to make or receive calls from your desk phone, PC or Mac, and mobile devices.

This guide gets you started to make or receive calls from your desk phone, your PC or MAC and your mobile devices.

Learn about the different configuration options available to you as an office manager so you can manage your organization and route calls.

FirstLight Cloud Communications combines the best in traditional phone system features with modern Internet Protocol (IP) capabilities.

Today’s hybrid workforce is creating security challenges by accessing on-site business networks and cloud applications from personal devices. SASE is the solution Enterprise IT can count on.

Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login