User Guides
Network and Enterprise Monitoring Enrollment First Login
Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login
DNS Content Filtering Tutorial
Video tutorial for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DNS Content Filtering Guide
Guide for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DDoS Portal Overview Video
A quick resource to help you understand FirstLight’s DDoS Portal, from attack views to analytics and traffic trends
SnapMobile End Use Guide - Android
How to install, log in, and use SNAPmobile on Android for calls, voicemail, contacts, and more.
SnapMobile End Use Guide - iOS
How to install, log in, and use SNAPmobile on iOS for calls, voicemail, contacts, and more.
Voice Mail Navigation Map
Quick reference chart for voicemail menu options and navigation
Voice Mail Guide
Quick reference for accessing and managing voicemail from desk phones, mobile apps, or the user portal.
Poly Edge E-Series-E220-Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease
Cisco 7800 Series Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease
Cisco 6841-6851 Series Quick Reference Guide
Polycom VVX350-VVX450-Quick Reference Guide
Step-by-step tips to manage calls, voicemail, and features with ease