User Guides
MaX UC Desktop Quick Start Guide
This guide gets you started to make or receive calls from your desk phone, PC or Mac, and mobile devices.
MaX UC Mobile Quick Start Guide
This guide gets you started to make or receive calls from your desk phone, your PC or MAC and your mobile devices.
Office Manager User Guide
Learn about the different configuration options available to you as an office manager so you can manage your organization and route calls.
Cloud Communications User Guide
FirstLight Cloud Communications combines the best in traditional phone system features with modern Internet Protocol (IP) capabilities.
The Complete Guide to SASE e-book
Today’s hybrid workforce is creating security challenges by accessing on-site business networks and cloud applications from personal devices. SASE is the solution Enterprise IT can count on.
Network and Enterprise Monitoring Enrollment First Login
Step-by-step instructions for enrolling in FirstLight’s hosted monitoring system and completing your first login
DNS Content Filtering Tutorial
Video tutorial for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DNS Content Filtering Guide
Guide for admins to set policies, manage lists, add locations, and monitor activity using FirstLight’s DNS Content Filtering service (powered by Akamai)
DDoS Portal Overview Video
A quick resource to help you understand FirstLight’s DDoS Portal, from attack views to analytics and traffic trends
SnapMobile End Use Guide - Android
How to install, log in, and use SNAPmobile on Android for calls, voicemail, contacts, and more.
SnapMobile End Use Guide - iOS
How to install, log in, and use SNAPmobile on iOS for calls, voicemail, contacts, and more.
Voice Mail Navigation Map
Quick reference chart for voicemail menu options and navigation