FirstLight recently acquired BestWeb, complementing FirstLight’s existing 20,000-mile low-latency fiber optic network with an additional 170 route miles. Through this acquisition, customers can take advantage of a broader array of products and solutions including cloud, data center, unified communications, and managed services.

In order to create a single, unified identity, BestWeb is transitioning to the FirstLight brand. While our name may change, we will continue to provide customers with the high-quality service they have come to expect from BestWeb. FirstLight has a proven track record of serving New York customers, including Westchester, Rockland, and Putnam counties, and we’re excited to continue to grow in the lower Hudson Valley area. Our service is backed by locally-based support teams with knowledge of BestWeb’s existing customer base and relationships.

Former BestWeb Customers should call 888-832-4976 for billing and customer service issues during the hours of 8 a.m. and 5 p.m. For more information on the BestWeb acquisition, click here.

BestWeb Dial-Up Internet To Be Discontinued April 30th

Several BestWeb customers currently have dial-up Internet and/or email service with legacy BestWeb. On April 30th, 2021, FirstLight will discontinue dial-up Internet service. If you require an alternate Internet provider, we encourage you to consider upgrading to our faster, low-latency fiber optic Internet service.

We are discontinuing dial-up Internet because this legacy service doesn’t achieve speeds required to support today’s applications. Having migrated to the latest technologies, it is no longer feasible for FirstLight to continue to support and maintain dial up service. We apologize for any inconvenience this may cause.

If BestWeb dial-up is your primary means to access the Internet, we would be happy to offer an alternative solution, or you can find a new Internet provider at your earliest convenience if you have not already done so. Various independent on-line resources can help find a provider near you, including and Rest assured that switching to another provider for a replacement for your dial up Internet service will not result in any termination fees from FirstLight.

Customers who currently have a BestWeb provided email address will be able to keep their existing email address and email service. Customers who wish to discontinue their BestWeb email service can notify us of that desire by emailing us at [email protected].

FirstLight will continue to directly support all of your other FirstLight provided services. If you have questions about your FirstLight services, please contact FirstLight Customer Service at 800-520-9911 between the hours of 8 a.m. and 5 p.m. Monday – Friday. To upgrade to FirstLight’s award-winning fiber-based Internet, call 1-800-461-4863.

FirstLight offers locally based support teams in all the markets we serve. Our Headquarters location is in Albany, NY and we operate Network Operations Centers (NOC) in Albany and Victor, New York, Brunswick, Maine and Portsmouth, NH. In addition, we have offices in Buffalo, Binghamton, and Romulus, NY, Portsmouth and Manchester, NH, Lewiston, ME and Williston, VT. The FirstLight team provides superior services, backed with the understanding that our clients’ mission-critical communication needs demand comprehensive, proactive support.

We continue to invest in the local community expanding access to high-quality broadband throughout the region.

Fully customizable solutions

We offer businesses a full suite of advanced fiber optic communications services including Data, Internet, Voice, Cloud Communications, and Data Center. We are proud to serve customers representing a wide range of industries:

  • Carriers
  • Wireless Providers
  • MSOs
  • Banking and Finance
  • Healthcare
  • K-12 Learning
  • College/University Higher Learning
  • Research and Educational Organizations
  • Public Safety Agencies
  • State and Local Government
  • Professional Services

Contact us today