We’re not like regular Internet Providers.
Our Net Promoter Score (NPS) is nearly 2x the industry average, landing FirstLight in the “great” service providers category. Our commitment to quality, reliability and experience is unwavering, and our customers recognize that.
In the market for an Internet Provider? We break down what really matters when exploring your options.
Connect with Confidence
We pride ourselves on the design and construction of our fiber optic network.
Performance is everything. Our connection speeds, low latency, and superior peering arrangements all lend to an unparalleled quality of Internet service.
Unmatched by Peers
Internet service that gets straight to the point.
Our Internet transit is backed by a combination of Tier 1 provider connections and hundreds of private peering connections running throughout the Northeast and mid-Atlantic. The net effect? Reduced hop counts and improved overall experience.
Failure is not an option.
Our IP network employs redundant equipment, connections, and power supplies, and is deployed in a ring architecture with each region capable of operating independently of any other. Traffic is routed over our network with the ultimate survivability of two separate meshed core networks, allowing for no single point of failure. In short: your Internet connection stays up and your stress level stays down.
We keep it local.
When your business is in crisis, can you really afford to rely on an overseas call center that doesn’t have the tools to help you? At FirstLight we have local technicians in each of our markets, as well as round-the-clock, real-time monitoring from our Customer Repair Center – all to ensure that we can rapidly find, fix, and finish any challenge you’re facing.
Resources to help you become an Internet maven.
Let’s Do This.
Ready to speak with a pushy sales rep that only cares about getting your money? Well sorry, that just isn’t us. But if you’re ready to talk about your business needs and find out if FirstLight can help, then you’ve come to the right place.