Cisco Engineering Support
We know that IT teams are stretched thin. With mounting projects and responsibilities, it can be difficult to prioritize and accomplish all that’s needed to stay ahead of the curve.
We can help.
FirstLight’s team of experts can lift the burden off your IT team and move your initiatives forward. We act as an extension of your team to help you plan, execute and manage the critical technology that drives your business.
What is an Engineering Services Agreement comprised of?
We understand that no two businesses are alike. That’s why our ESAs are customizable to fit the varying needs of your organization. Our available services include:
- Infrastructure Support
- Reactive Response
- Available 24×7 onsite support
- Dedicated Service Level Agreement (SLA)
- Monitor infrastructure
- Understand environment
- Move to proactive support
- React more quickly, less downtime
- Dedicated engineering resources
- Consultative services
- Architecture and design
- Create baseline
- Assess current state
- Assess against baseline
- Budget future investment