Customer Service, Billing & Repair Contact Information

Network Operations Center

Our geographically diverse 24x7x365 Network Operations Center (NOC) provides technical assistance for your home and business. The NOC is a single point of contact for Internet, Transport, Dark Fiber, Telephony, Cloud & Managed Services, and Engineering Services for Cisco Infrastructure.

1-833-484-0404 Options 2, 2
for Colocation & DC Site Access – [email protected]

1-833-484-0404 Options 2, 3
for all other services – [email protected]

Data Center & Colocation

Call for urgent requests: 1-833-484-0404 Options 2, 2, 2

Email: [email protected]

Customer Service & Billing

1-888-832-4976 (menu option #3)

8am – 5pm (EST) Monday – Friday

Non-urgent Requests: [email protected]

Customer Support in Maine

Customer Support, Service, Billing and Repair for These Maine Towns:

Maine – in Albany Township (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Greenwood, Hartford, Hebron, Locke Mills, Mason Township (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock.

Phone: 1-833-673-9911

Email: [email protected]

Planning to dig? Locate underground fiber optic cables at Dig Safe® 1-888-344-7233 -or- 811