Customer Service, Billing & Repair Contact Information Please Call 888-832-4976

Customer Repair

Customer Repair provides technical assistance for your home and business. Businesses should contact Customer Repair for technical support for webhosting, email, data centers, cloud services, voice, internet, data, hosted services, and engineering services for Cisco Infrastructure. Customers calling for their home will obtain support for their internet, DSL, telephone services.

Urgent Requests: 1-833-484-0404

Non-urgent Requests: Repair@firstlight.net

Customer Service & Billing

1-888-832-4976 (menu option #3)

8am-5pm (EST) Monday – Friday

Non-urgent Requests: CustomerService@firstlight.net

Or Request Info and one of our sales professionals will contact you within 24 hours.

Reporting an Issue

When contacting the Customer Repair Centers, every customer receives a standard trouble ticket number and is provided with updates to individualized best in class service level agreements. At FirstLight, we have an on-call process which allows response to a variety of unplanned incidents. Employees live and work within all the areas where we operate and service customers.

Resolution for critical service-affecting issues should be initiated by opening a repair ticket by calling our 24 x 7 repair centers. For non-critical requests you may also complete the e-Ticket form to the right.

When reporting a problem, please provide the following information:
  • Account number
  • Circuit ID Number
  • Main Billing Telephone Number (BTN)
  • Description of trouble
  • Trouble start time
  • Call examples, time of call, call to/from telephone numbers

Urgent Requests: 1-833-484-0404

Non-urgent Requests: Repair@firstlight.net

Customer Support in Maine

Maine – in Albany Township (parts of), Andover, Bethel, Bryant Pond, Buckfield, Canton, Hartford, Hebron, Locke Mills, Mason Township (parts of), Minot (parts of), Newry, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock.

Phone: 1-833-673-9911

Email: ON-custsrvc@firstlight.net

Former ColoSpace Customers

Customer Service will assist you with billing questions, add/remove services, order status, and general inquiries.

Call: 1-888-583-9200

Email: support@colospace.com

Planning to dig?
Locate underground fiber optic cables at 
Dig Safe® 1-888-344-7233 -or- 811

For a non-critical issue, file a Support e-Ticket by completing the form below: