Customer Service & Repair Contact Information
Reporting an Issue
When contacting the Customer Repair Centers, every customer receives a standard trouble ticket number and is provided with updates to individualized best in class service level agreements. At Firstlight, we have an on call process which allows response to a variety of unplanned incidents. Employees live and work within all the areas where we operate and service customers.
Resolution for critical service affecting issues should be initiated by opening a repair ticket by calling our 24 x 7 repair centers. For non-critical requests you may also complete the e-Ticket form below.
When reporting a problem, please provide the following information:
Customer Repair provides technical assistance for your home and business. Businesses should contact customer repair for technical support for webhosting, email, data centers, cloud services, voice, internet, data, hosted services, and engineering services for Cisco Infrastructure. Customers calling for their home will obtain support for their internet, DSL, telephone services.
Customer Service will assist you on setting up auto payments, make a payment, billing questions, add/remove services, order status, and general inquiries.
Customer Service and Repair number for these Maine towns ONLY:
|Maine – in Andover, Bethel, Bryant Pond, Buckfield, Canton, Hebron, Locke Mills, Minot, North Norway, North Turner, Roxbury Pond, Sumner, Turner, Upton, West Bethel, West Paris, Woodstock||1-833-673-9911|
Planning to dig?
|Locate underground fiber optic cables at Dig Safe®||1-888-344-7233 -or- 811|