Internet Services

The Internet is a vital instrument for every business organization, no matter the type or size. As more and more businesses seek to leverage cloud-based applications, it is becoming readily apparent that what companies need are Internet connectivity solutions designed specifically to support business customers.

Scalable, Reliable, Low Latency Internet Connectivity

FirstLight has been providing Internet services access since 1998 with the philosophy that the greatest quality of service is provided not just by the highest possible connection speed, but also combined with superior peering arrangements and dedicated bandwidth delivered over a stable, fiber-based network.

FirstLight’s Internet transit is backed by a combination of Tier 1 provider connections and numerous private peering connections throughout the Northeast, which reduces hop counts and improves the overall user experience. In fact, 50% of all Internet traffic on FirstLight’s IP network is directly connected to the ultimate destination, reducing latency and improving response time.

To ensure high uptime, FirstLight’s IP network employs redundant equipment, connections, and power supplies. The IP network is deployed regionally in a ring architecture with each region capable of operating independently. Internet traffic is redundantly routed over our fiber network with the ultimate survivability of two separate meshed core networks, allowing for no single point of failure within that core.

Local technicians in each market and 24×7×365 monitoring from our Customer Repair Center ensures that should an issue arise, the FirstLight team can quickly respond and address the situation.


  • Bandwidth from 1 Mbps to 10 Gbps
  • Dedicated, fiber-based local loop
  • Symmetrical and Asymmetrical connections
  • Primary and Secondary DNS service
  • 24×7×365 local service and support
  • BGP connectivity supported
  • IPv4 and IPv6 support
  • Backed by strong SLAs


  • Reliable: Network is deployed in regional rings with each region capable of operating independently
  • Scalable: Customer connections from 1 Mbps to 10 Gbps
  • Low Latency: Network is designed to minimize hops, thus enhancing the customer experience, ultra-high throughput service delivered over an MEF 2.0 compliant Carrier Ethernet transport loop
  • Connected: Multiple peering points including 5 National & Global full transit peers and 130+ direct network connections
  • Dedicated: Bandwidth is dedicated not shared – customers won’t be negatively impacted by other user’s traffic
  • Direct: Regional ring architecture eliminates the need to route traffic to a major city (such as Boston and New York) only to route the traffic back to the local region

“The fact that FirstLight has built such an advanced and robust IP core in the Northeast is one of the main reasons that we chose to work with them. By aligning with FirstLight, we help bring a wider, more advanced set of services to Maine businesses, allowing them to compete more effectively in the global economy.”— Maine Fiber Company

“We have been working with FirstLight since 2012, and have found the company to be an exceptional technology partner and provider for SymQuest.”— SymQuest Group, Inc.

“FirstLight is all about reliability, reliability and reliability, as well as the speed and ability to grow with us as our data needs increase over time.”— Langrock Sperry & Wool, LLP

“We could not be more pleased with our decision to migrate from copper to fiber with FirstLight for our internet and networking needs.”— Langrock Sperry & Wool, LLP

“FirstLight offers consistent, reliable connectivity, competitive pricing and great localized customer service and technical support. ”— Mount Sunapee Resort

“While upgrading our Internet bandwidth from 20 Mbps. to 100 Mbps., we took the opportunity to consolidate our Internet and voice services with FirstLight, which helped us to achieve further cost savings, and allows our IT department the convenience of working with just one local, dependable vendor.”— Mount Sunapee

“FirstLight delivers a service that is fast and reliable. Our Internet and phone services are our main point of contact for operations, and it is critical that we have optimal connectivity.”— The Vermont Teddy Bear Co.

“When the need for bandwidth increased, FirstLight was the communications provider best suited to meet our needs, and more importantly, our budget.”— Holderness School

“FirstLight has been extremely helpful during our transition, and I continue to be impressed with the service and professionalism of its team.”— Holderness School

“Two of our primary needs were a solid, high speed Internet connection and a resilient core backbone; FirstLight delivered on both.”— hopTo

“With FirstLight having fiber nearby and its ability to minimize technical headaches while migrating from copper to fiber easily won our business – hands down.”— Laconia Harley-Davidson

“To facilitate the efficient movement of data throughout our network, we needed strong reliability and symmetrical data speeds, and it was the logical choice to have FirstLight take the lead.”— Laconia Harley-Davidson

“With FirstLight, we have more bandwidth, better service and superior reliability – all for a cost that fits within our budget.”— ECHO Lake Aquarium and Science Center

“Each day, our schools require more and more bandwidth, and we needed a network solution that could keep pace. ”— Laconia School District

“FirstLight stood out among all of the potential vendors we reviewed for enabling the bandwidth expansions that we will inevitably need down the road, while also offering the high quality, localized customer service and support we need today”— Laconia School District

“We serve approximately 2,000 students and part of ensuring their educational success is having reliable, high speed Internet from a provider upon whom we can rely and trust”— Laconia School District

“We chose FirstLight because it promises a reliable service paired with competitive pricing along with outstanding support. We look forward to building a strong working relationship with the FirstLight team.”— Colby-Sawyer College

“For more than a decade, we’ve been highly satisfied with FirstLight’s fiber-based services.”— Derry Medical Center

“When the time came for a network upgrade, FirstLight was the obvious choice for ensuring excellent, high speed services, backed by always-attentive, personalized customer support.”— Derry Medical Center

“FirstLight Fiber’s Internet connectivity is very reliable and our user experience has been remarkably consistent for both our locally based and remote field staff”— Visiting Nurse and Hospice for Vermont and New Hampshire (VNH)

“FirstLight was able to adapt to our needs in ways that some other vendors could not.”— Visiting Nurse and Hospice for Vermont and New Hampshire (VNH)

“From providing a great self-serve portal for DNS management to the team’s localized support, working with FirstLight has been very beneficial”— Visiting Nurse and Hospice for Vermont and New Hampshire (VNH)

“In our search for a provider who could offer redundant and diverse access to the Public Safety Answering Points (PSAPs) in New Hampshire, and convenient interconnection to the other service providers in the marketplace, we found that FirstLight was the only company equipped to meet all of these requirements”— INdigital

“With FirstLight’s Internet service our business operates much more efficiently.”— White Mountain Oil

“Due to the increased Internet speeds, our Accounting Department is now able to process credit cards in multiple quantities in just one to two hours, down from what used to take two-thirds of the day; and we are better able to put together training materials for our service technician training classes due to the increased download speeds”— White Mountain Oil

“FirstLight stood out among the potential vendors that submitted proposals”— Albany Capital Center

“We were impressed with the reliability of FirstLight services combined with a redundancy plan to accommodate our needs”— Albany Capital Center

“FirstLight’s guaranteed uptime and services help our students to achieve”— Shenendehowa Central School District

“We chose FirstLight due to its strong network reliability and knowledgeable local crews who can quickly respond in the event of an issue.”— Shenendehowa Central School District

“FirstLight is focused on its customers”— Shenendehowa Central School District

“Until FirstLight extended their fiber network to our campus, we had only one viable option for Internet service. Now we have more bandwidth, increased reliability and a partnership with FirstLight to keep our costs down and our student, faculty and staff satisfaction up!”— SUNY Oneonta

“By moving our Internet and WAN connections to FirstLight, we increased bandwidth to our stakeholders. This allows our students and staff to effectively access web-based software that supports and enhances instruction.”— Greater Johnstown School District

“We chose FirstLight for its established, locally-based data center, which is within easy reach of our technicians.  The facility provides best-in-class security, power generation, power backup and server room cooling capability”— State of NH Judicial Branch

“FirstLight has continually provided prompt, professional support and competitively priced services.”— State of NH Judicial Branch

“We are currently going through an extensive network redesign which includes substantial additions to our network topology, and FirstLight has been a key partner every step of the way.”— State of NH Judicial Branch

“Partnering with FirstLight allows us to provide lightning fast connectivity for a sophisticated and savvy membership that is coming to us from all over New York. It’s also a powerful marketing tool as we look to build.”— Bull Moose Club