Webex Resources

Have questions about Webex?

Webex Resources

Need help with Webex Meetings?

Webex Meetings Help

Not sure where to begin? See our

Customer Requirements Guide

Scan your network to check if you’re ready to deploy Webex:


Webex Essentials

Resources to help you make the most of Webex – for every role, industry, and team.

Find, customize, and share resources with your team so you’re ready to hit the ground running and succeed with Webex.

Webex Administrator Essentials

User guides, use cases, features spotlights, best practices and more Webex User Essentials.

Essentials for End Users

Find and share resources with your team about how you can use Webex for teaching, learning, and administrating in a hybrid learning environment.

Essentials for Educators

Get updates on the latest features, maintenance schedules, and subscribe to the RSS Feed for current releases and announcements.

Webex Help Article

Service Status

Having issues with your service? Check service status here:

FirstLight Network Status

Webex Service Status

Need Help?

FirstLight’s customer repair provides technical assistance for FirstLight managed services, including Webex Calling, Webex Meetings, and FirstLight Cloud Connected PSTN.

This service is available for authorized account contacts only.

End users, please contact your system administrator(s) or IT staff for assistance.

Please note, additional fees may apply for support services. For more information contact your FirstLight Account Manager or Customer Service.

Urgent Requests

Call: 1-833-484-0404

Non-urgent Requests

Emergency Escalation List