Is Your Disaster Recovery Plan up to Snuff? Part 2

Is Your Disaster Recovery Plan up to Snuff? Part 2

After you’ve sketched out a DR plan, and created a template, it’s time for the next few steps in the process, including building your team and fine-tuning your plan. Building Your DR Team Identify what personnel will be recovering applications and services in the...
Is Your Disaster Recovery Plan up to Snuff? Part 1

Is Your Disaster Recovery Plan up to Snuff? Part 1

A disaster recovery (DR) plan is something that needs to be tested and revised regularly to evolve with the changing threat landscape. Along with protecting your company from natural disasters and major equipment failure, your DR plan must help you recover from...
Year in Review: 2020, a Hard but Significant Year for FirstLight

Year in Review: 2020, a Hard but Significant Year for FirstLight

2020 has been a hard year for all kinds of businesses. Because of the pandemic, organizations have needed to change the way they do business. Connectivity and communications technologies have become crucial as companies transition to a remote workforce. This year,...
Are Your Customers Getting the Attention They Deserve?

Are Your Customers Getting the Attention They Deserve?

During the pandemic, many companies are working remotely, and so are their customers. Consumers are flooding contact centers with calls because visiting a physical location is rarely an option these days. These customers likely feel out of touch and are craving some...
8 Things to Look for When Selecting a Data Center

8 Things to Look for When Selecting a Data Center

Some companies decide to move their data center off-site to access additional expertise and help with management. Off-site data center providers can usually provide backup and disaster recovery resources as well. Data Center Frontier reported that data center pricing...
5 Security Measures You Need to Protect Your IT Infrastructure

5 Security Measures You Need to Protect Your IT Infrastructure

Cybercriminals are always dreaming up new attack vectors. Their endless ingenuity means your company needs to be tirelessly vigilant to prevent a breach. One security tool or approach won’t cut it in today’s challenging threat landscape, especially as mobilizing a...