Rethinking Customer Service in the Age of COVID

Rethinking Customer Service in the Age of COVID

The COVID-19 pandemic has caused companies to rethink the way they do business. How they deliver customer service is no exception. Companies that rely on contact centers need to find ways to manage employees who are working remotely. TechTarget recommended that...
4 Ways Enterprise Leaders Can Meet IT Needs on a Budget

4 Ways Enterprise Leaders Can Meet IT Needs on a Budget

General Managers and IT leaders can sometimes be at odds over the technology budget. Business leaders are tasked with boosting the bottom line, and can sometimes view IT as a cost center instead of a profit center. Ultimately, they are on the same team. They both want...
5 Crucial Data Security Focus Areas

5 Crucial Data Security Focus Areas

The threat landscape is constantly changing as cybercriminals adapt and seek new ways to exploit weaknesses. Cybercriminals change their attack vectors, ferreting out new vulnerabilities and tweaking malware to make it more effective. The types of threats your company...
5 Reasons Why Education Needs SD-WAN

5 Reasons Why Education Needs SD-WAN

Since the pandemic began, K-12 schools, colleges, and universities have been forced to rely on remote learning. Most educational institutions have chosen to begin the new school year with either online learning or a combination of online and classroom instruction. The...
3 Ways to Make the Most of Your Remote Workforce

3 Ways to Make the Most of Your Remote Workforce

When the pandemic started, many businesses thought the shift to a remote workplace would be temporary. Now, it looks like organizations are in it for the long haul. Experts in workplace application development at Workforce reported that companies insist remote working...
6 Criteria for a Data Center

6 Criteria for a Data Center

Today, companies have many options for data center. Data centers can be built on-premises, hosted in various cloud models, or staged at a colocation. According to Market Research Posts, housing a data center in a colocation is growing in popularity, with the market...