4 Reasons to Switch Your Contact Center to Cloud

4 Reasons to Switch Your Contact Center to Cloud

Call centers are a great way for companies to make person-to-person contact with consumers in this time of online customer service. Contact center technology makes personal interaction possible. Consumers still like talking to someone on the phone as a means of...
4 Ways to Combine Speed and Security in Fintech

4 Ways to Combine Speed and Security in Fintech

The volatility of financial markets means that speed matters. Emerging domestic and international crises can affect the market dramatically. For example, the Dow Jones Industrial Average dropped 2,997 points in a single day – the worst single-day point drop in history...
Are You Making the Most of Your Contact Center?

Are You Making the Most of Your Contact Center?

Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
How to Meet Healthcare IT Security Challenges

How to Meet Healthcare IT Security Challenges

The healthcare industry has been the target of cyberterrorism in the past, suffering attacks from both activists and foreign governments. In 2018, The U.S. Department of Justice announced the indictment of two individuals who staged ransomware attacks against...
What Not Having a Disaster Recovery Plan Could Cost You

What Not Having a Disaster Recovery Plan Could Cost You

Downtime after a natural disaster, major equipment failure, or even human error negatively impacts your bottom line. Statista found that downtime could cost some companies more than $5 million per hour. Why is downtime so costly? It’s unpredictable. A business...