Are You Making the Most of Your Contact Center?

Are You Making the Most of Your Contact Center?

Even in today’s world of online business, hands-on customer service is still an essential part of the customer journey. Call centers provide a human and personalized touch that consumers still crave. However, contact centers need technology to support these human...
5 Must-Have UC Tools

5 Must-Have UC Tools

Unified Communications (UC) is becoming increasingly popular. Grand View Research attributed the rise in adoption of unified communications to a changing workforce dynamic. More organizations are employing remote workers. Companies are also expanding their reach,...

Why Unified Communications Makes Sense for K through 12

Unified communications is typically thought of as an environment used for efficient employee collaboration. Workers can use a variety of communication tools and file sharing capabilities to work on projects anytime, from anywhere. However, unified communications also...

What to Expect from Our Finger Lakes Acquisition

In 2017, a lot of exciting changes happened at FirstLight. Mergers with Oxford Networks and Sovernet Communications have enabled us to add to our already extensive fiber optic network, making us one of the leading fiber-based providers in the Northeast. The New Year...

3 Great Opportunities Created by Fiber Connectivity

While companies used to rely on copper cable, fiber optics has become the standard for business connectivity. Statista predicted that by 2018 the demand for fiber optic cabling will rise to 325 million fiber kilometers, a significant leap from the expected 280 million...