Open Source Software Support

FirstLight is a leader in monitoring tools and many of these software tools are available for free under open source licenses to end-users. The problem with these tools is support. When there’s a problem, who can we turn to?

Where do we go for help? FirstLight has long term experience with open source software support using: Nagios, Cacti, Check_MK, RRDtool, op5, NagVis, MRTG, NSClient, ntop, smoke ping, etc (just to name a few). We pride ourselves in servicing our customers needs with quick response times, great pricing and thinking out of the box with best practices recommendations.

Software Support Services

  • Custom service levels and support options to meet your needs.
  • Able to provide 24×7 phone and ticket support if needed.
  • Support for multiple software releases within your environment.
  • Consulting services available at a discounted rate for bug fixes, enhancements, plugins, etc.
  • Onsite and remote training for your staff and NOC.

Consulting Services

  • Install and configure the software to your specification and industry best practices.
  • Maintain your current environment for you (month to month). See our EPO service for more information.
  • Upgrade your software environment to the most recent stable version.
  • Migrate your software environment to a new server (keeping your current configuration and historical data).
  • Plugin support and creation.

Buy Douglas’ Book on Amazon…

Essential SNMP Book written by Douglas Mauro – SVP, Monitoring Services

Written for network and system administrators, the book introduces the basics of SNMP and then offers a technical background on how to use it effectively. Essential Snmp explores both commercial and open source packages.