Albany, NY – March 4, 2019 – FirstLight, a leading provider of fiber-optic data, Internet, data center, cloud, and unified communications services to enterprise and carrier customers throughout the Northeast, announced today that it has enhanced its Cloud Communications offering with the introduction of two new cloud-based solutions – Accession Meeting and Cloud Contact Center — that serve as powerful collaboration tools for modern enterprise organizations.
These enhanced capabilities are just the latest example of FirstLight’s ongoing strategy to offer additional communications solutions leveraged by its low-latency fiber network.
Accession Meeting is part of the Unified Communications Accession Suite, a cloud-based platform that features video conferencing and presentation tools accessible to multiple endpoints such as laptops, desktops, and mobile devices. Powered by Metaswitch, Accession Meeting supports conferences with up to 100 participants, and includes desktop sharing, conference recording, and other features.
Cloud Contact Center, powered by Intermedia, in partnership with Metaswitch, allows organizations to manage in-house contact centers, help desks, and other customer service operations more efficiently using a Software as a Service (SaaS) platform without the need for expensive equipment. Cloud Contact Center offers a number of sophisticated call features including live call monitoring, whisper, and barge-in, real-time call graphical dashboards, interactive voice response, and preferred agent routing.
Integrated with FirstLight’s Cloud Communications platform, Cloud Contact Center also allows for ease of automated billing, reservations, and voice recognition functions.
“Both of these services provide customers with unparalleled features that allow for sophisticated customer interactions,” said Maura Mahoney, Senior Vice President of Marketing and Product Management. “Essentially, these solutions allow companies of all sizes to access the features and capabilities it needs to operate at peak performance all at an affordable cost. This would be virtually would be inaccessible for many organizations without an enormous investment in capital, labor, and time. These solutions now level the playing field.”
Both solutions are quickly and easily scalable. They can be used with existing equipment and caters to a workforce that is increasingly remote and mobile, allowing operations to be conducted from multiple devices in multiple locations.
FirstLight has introduced a number of solutions in recent months designed for enterprise customers with “always-on” connectivity needs including SD-WAN, encrypted wavelength service, and managed solutions including managed router and firewall.
“We’ve built one of the largest fiber networks in the Northeast that acts as the backbone for a number of unified communications and cloud solutions which empower organizations to better connect with their customers, prospects, and employees,” said Kurt Van Wagenen, President and CEO of FirstLight. “We continue to listen to our customers and evolve with them, allowing our customers to stay in close contact with their customers, employees, vendors and stakeholders through innovation and technology.”