Vacation Innovations Selects FirstLight For Its High Uptime, Availability, and Exceptional Customer Service

Albany, NY March 20, 2018 – FirstLight, a leading fiber-optic bandwidth infrastructure services provider operating in the Northeast, announced today that Vacation Innovations, an online marketing company that specializes in vacation ownership advertising, sales, rentals and brokerage services, has selected FirstLight as its primary Internet and voice solutions provider for its locations., which is part of the Vacation Innovations’ family of brands, has been a customer of FirstLight since 2005.

FirstLight successfully completed a dark fiber build for Vacation Innovations and provides the company with a complete set of Internet and voice solutions, including Dedicated Internet, MPLS, POTS and SIP Trunks. Presently, FirstLight’s Internet solutions serve the company’s Portsmouth, NH location, while its voice solutions serve all three company locations. Vacation Innovations is also evaluating FirstLight’s Cloud Services to support its operations.

“Our transition to FirstLight’s voice and Internet solutions proved to be a positive, seamless move that was supported by fantastic, proactive customer service,” commented Sergio Santos, Vice President of Information Technology at Vacation Innovations. “We experienced zero downtime during the network migration, and FirstLight’s solutions work wonderfully with our internal software. FirstLight shares our vision of growth, and its quality, fiber-based services, and exceptional customer team contribute greatly to our company’s success. I am confident in FirstLight as our technology partner and foresee a bright future together.”

“It’s been rewarding to grow our long-standing relationship with, and we are excited to now serve Vacation Innovations,” stated Kurt Van Wagenen, President and CEO of FirstLight.  “As the leading provider of secondary-market services and solutions for the vacation ownership industry, and home to the largest online marketplace for timeshare sales and rentals, we understand that Vacation Innovations requires solutions that have high uptime and availability.  FirstLight has not only met those needs, but exceeded overall expectations due to our responsive, detail-oriented customer service team. As Vacation Innovations continues to expand to new offices and markets, FirstLight is honored to be considered as the provider of choice.”

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