Tech Valley Communications (TVC) a facilities-based telecommunications service provider operating fiber optic networks in Upstate New York and Northern New England with connectivity to Canada, announced today that it has received the New York State Public Service Commission’s (NYSPSC) Excellent Service Commendation for the 9th consecutive year. The commendation notes TVC’s excellent level of service the company and its employees have provided during 2012.
The NYSPSC has been recognizing local exchange carriers since 1988 for excellent service that is based on a providers’ performance in relation to service quality standards it has established. The criteria used to grant a commendation for excellent service includes an evaluation of customer trouble report rates, and are based on the low number of consumer complaints received by the Commission.
The NYSPSC 2012 Annual Service Quality Report states that TVC achieved a score of 100% on the Customer Trouble Report Rate (CTRR), and had a PSC Complaint Rate of zero (0) for the ninth year in a row.
TVC has earned this prestigious NYSPSC distinction every year since 2004 for its high quality service and its ability to satisfactorily respond to and resolve service inquiries. With its network operations and customer service center strategically located in downtown Albany, New York, TVC technicians are on call 24 hours a day, seven days a week.
“Tech Valley Communications prides itself on providing outstanding support to its clients. To be recognized for the past nine years by the New York State Public Service Commission is truly gratifying,” stated Kevin O’Connor, Chief Executive Officer and co-founder of Tech Valley Communications. “We strive to offer high quality, high bandwidth solutions that meet our clients’ mission critical communication needs backed by proactive, comprehensive support. This distinction is proof that our hard work and focus on excellence is positively impacting our customers’ experience.”
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About Tech Valley Communications
Tech Valley Communications (TVC), headquartered in Albany, NY, provides fiber optic data, voice, and high-speed Internet services to enterprise, carrier and wholesale customers in Upstate New York and Northern New England with connectivity to Canada utilizing its own FirstLight® fiber optic network, which spans over 190,000 fiber miles connecting in excess of 1,300 lit buildings. TVC offers a robust suite of advanced telecommunications products, including dedicated Internet access, Metro Ethernet, traditional TDM solutions, SIP trunks, virtual PBX and audio-conferencing, managed commercial wireless systems, and Data Center Colocation. TVC’s clientele includes national cellular providers and CLECs and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, MDUs (Multi-Dwelling Units) and local and state governments. Tech Valley Communications is the parent company of New Hampshire-based CLEC, segTEL, and Vermont-based CLEC, TelJet. Tech Valley Communications is a portfolio company of Boston-based private equity firm Riverside Partners.